This needs to be dealt with now, if not then i will be removing trader status.
This has been going on for too long now.
Plenty of time has been given to deal with the fiasco and its still rolling on. We as a forum rely on our traders to be honest and fair as possible. We also hold the right to decline or remove trader status if we feel our members are not being dealt with fairly or that we feel that they are being messed around with.
So this needs to be dealt with completely by the end of this month (MAY 2018) if it has not come to a full conclusion by then then Trader status will be removed.
Thank you for your post. I am sorry that there have not been daily updates on this, I have been trying to get people to email directly and have responded and our accounts have refunded each individual that has been in touch.
The original orders have been checked, Many of the customers took up the good will gesture of credit and these have had to be checked against those now coming forward for refunds. We want nothing more than for all of this to be resolved and I am sorry if you feel you need to remove us from the Traders section. We will be sad to go from the traders section of this forum as we enjoy being part of this little friendly community.
It is amazing how differently things come across in words, in a forum as we have met virtually everyone on here and many are in our store, show room or workshop happily engaging with us.
We will keep the TMF+ discount running for now and my apologies again for anyone who has angst against us for the Wiper+ kits not being manufactured. It was a great concept and the ECU boxes them selves are on the shelves collecting dust. We have tried to be straight with people and it was our idea to put a price to them and offer a credit (initially) for the value we put on them. Bearing in mind they have never been in stock, So we put a reasonable RRP on them and then credited this for the TMF members. We have always wanted to be fair with people and I am sorry this has angered so many. To be straight, The security systems have been received by all customers, It was the Free WIPER+ kits that were not.
We are asking customers affected to come direct to us, We do not check the forum everyday (as pointed out earlier, Rob has not been on since he last posted on the 21st) and in those 4 days things have erupted again.
Please reach out to us directly either via our email, Phone or Live Chat. Your details will be checked by our accounts team (most notably in the office on a Friday) to make sure no credit notes have previously been issued and the refunds for the Free gift will be issued.
As pointed out, We are not bad people and through this whole chapter we have only wanted to give people awesome products at great prices. There are alot of low quality products available and we pride ourselves on stocking only the best and creating amazing new ones. We enjoy being apart of the scene and our busy workshop and showroom show that people love us to. So lets work together and put this chapter behind us. There cannot be many people who are genuinely affected by this now that has not benefited from the refund or credit.
If you are please reach out to us. Then we can start afresh and work with you all again.