16 replies to this topic

[CK's mini]

long story short, some ****in towrag broke into my garage and stole my mtb bike. Problem is to get to the bike they had to jump all over my MG Midget damaging it from front to back. I contacted the insurance company and I decided it best to send the car to their approved repairer. Thought I'd get a good job done. How wrong was I. They had the car for 3 weeks and when it came back the standard of workmanship is comical. They have poorly masked the car up so now I have paint on the grill and headlamp rings, they have sprayed over the cracks in my fibreglass bonnet so they are still visible, repaired the boot lid even though the frame is bent, it has new chips in the paint and they have sprayed string into the front wing. Is this the sort of service to expect from an approved company. I don't think so. I'll post some pictures when I figure out how. Just wondering if anyone else has had bad repairs on their classics after an insurance claim?

Edited by CK's mini, 04 March 2015 - 07:07 PM.

[TehMarchant]

Yep, I had a new boot fitted that was too low and leaked and came open when driving. Where they masked for the second layer they pulled off the paint. Now I have come to strip all the paint off I have found that where they have fixed the bumper they tightened the nuts into a recess so you cant get at them, ended up drilling them out.

 

You need to find a good garage.

Edited by TehMarchant, 04 March 2015 - 07:19 PM.

[CK's mini]

http://i292.photobuc...zpsa8134ed7.jpg

[Tamworthbay]

I have only used them twice on modern cars, both times they were superb. I wouldn't trust them with a classic though.

[Bubblebobble]

Send photos and go nuclear to your insurance company , explain how its not just a car to you .Drop something about your other half needing it for article in the newspaper she works for .

 

 They will send it to a Porsche or Mercedes garage after that .

 

 Seriously , you have been wronged badly as a consumer and its not good enough. Not only have they done a bad job you have had your time wasted  and extra unwanted stress and bother .

[CK's mini]

I think i've figured out how to do these photo's now. lol.

 

Rear number plate light

 

Chips on the top of the rear wing.

 

Bent bootlid frame.

 

Paint on front grill.

 

 

This is just some of the 9 issues I have found so far. Please correct me if I'm wrong but there is no way that this is a professional job. 

[Bungle]

they are fine on modern cars (that they are used to working on ) but not on a classic , best to use a classic restorer on a classic car

 

reject the car and tell them you want the work done properly

Edited by Bungle, 05 March 2015 - 01:28 PM.

[Carlos W]

What did you say when you inspected the car when you collected it?

[CK's mini]

They delivered it back to me. I looked it over and contacted the body shop. They requested I send them photos and they'll contact me. I ended up having to chase them up. Someone is coming round some time this week to have a look. Let's just hope they sort it out.

[Cooperman]

Call your insurers and do is immediately. tell them you are totally dissatisfied with the work done and that you consider the repair has not been completed to the necessary standard. Say that you now want the car to be done again at a 'proper' body repair business who have experience with working on valuable classic cars. Put it in writing as well.

[Steve220]

As above. You NEED to get these photos and a headed letter to the insurance company expressing your complete dissatisfaction at the job this bodyshop has done of your car. Mention you are shocked at the professionalism and standard of the bodywork and state that you require an alternative who is a classic car restoration specialist OR a bodyshop of YOUR choice to rectify the horrific work. Also state that you require this matter rectifying immediately.

 

Hopefully the buzzwords in there will get them moving.

[Ethel]

Thirded, if the insurers contracted the work with the shoddyshop then your beef is with them. They will also have the leverage as they hold the purse strings.

[Carlos W]

Thirded, if the insurers contracted the work with the shoddyshop then your beef is with them. They will also have the leverage as they hold the purse strings.

 

Absolutely, once the insurance company have paid the body shop probably wont care.

[Ben_O]

That is quite shocking. Nobody can say you are being picky!

 

You absolutely have the right to demand the work is re-done. In the bodyshop i was working in, we had a few cars in that had been repaired elsewhere and then referred to us for remedial work as the customer was unhappy.

 

Make sure you tell the insurance (and the bodyshop who done it if they offer to re-do the work) that you DO NOT want them to touch your car anymore.

 

Ben

[humph]

We had to deal with an approved bodyshop earlier this year.  They had the car (modern) for nearly 3 months, delay after delay after delay. Everytime we phoned them the car was ready to go through their QA checks, and they always seemed to find something minor to delay handover again. All in we believe it went through QA checks 4 times before we got it back.  Once we'd got it back there were some odd things happening electronically that we didn't think were connected, so booked it into the main dealer for warranty work. Turned out that after all the QA checks they'd missed some pretty obvious things that had meant that live feeds were shorting on the body, shocking (literally).  At this stage we'd had enough and phoned the insurance who immediately authorised the dealer to put everything right.

 

After the accident we'd been told that all contact should be with the bodyshop. When we raised the issue the insurance company told us that we should have involved them as soon as the car missed it's first delivery date.  My advice, don't deal with the bodyshop, phone the insurance, they'll send an assessor out to look at it. I'm sure they will agree with you and get it sent to a restorer of your choice.