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My Experience With Zcars - Stay Away


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#1 cfshamar

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Posted 25 May 2015 - 08:47 PM

a full story to follow, but this is by far the worst experience i have had with a company.

 

beside the fact that they never return any of my emails in a timely fashion, they also owe me a refund since november-december which i am still waiting for, actually they won't even tell me how much the refunds is for.

 

again full details to follow... let's just say that i am pissed right now and i needed to vent.



#2 RED HOT

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Posted 25 May 2015 - 09:40 PM

As has been said before on here emails just don't work! Keep on to them with phone calls, its how I dealt with a refund they owed me and although it took a few weeks I got it in the end. 



#3 cfshamar

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Posted 26 May 2015 - 12:31 AM

Thats easy to say if ur local. I live in Canada and prior to my purchase all responses were timely. Once i wired the money, it was like pulling teeth. I dont have time for this...
I have done work to my other car and ordered parts from the UK and i have always received top notch service.
And it is not like i bargained them down and took my time to pay them. I placed my order and wired half the funds. The 2nd half was due once the shipment was ready, so the asked for it in december before the holidays which i wired immediately only to be told that certain parts are in back order. So why ask for the funds now? I guess Christmas was around the corner.
Then i was asked if i want to wait for the parts or get different parts hence the refund (which i am still waiting for). I didnt want to wait. So from the time i made my last payment, my shipment took 60days to arrive. And my refund is still waiting.
I called their accounting dept and left a msg, never heard back.
Actually a friend of mine ordered a busa frame here in canada, and he received the kit with the wrong engine mounts.
Ya this is a joke of a company. Great product but no customer service whatsoever.
Despite all of that i still sent them an email to buy the front subframe, a week later still no answer.

Like i said it is a shame, good product - terrible service. Really a shame.

#4 JewSkii

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Posted 26 May 2015 - 02:34 AM

I made an inquired around mid last year asking if i can have a price on a complet Vtec kit for a 74' clubman (sent all the details for the car and engine i was looking at using year ect ect)

I got a reply with no price what so ever and all it said was "what do you plan on using the kit for because from what i have heard from other customers they aren't road legal".

I sent a reply and i am still waiting on a quote.

Just my two cents Anyways. Best of luck with your inquires and i guess time will tell



#5 cptkirk

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Posted 26 May 2015 - 08:36 AM

Unfortunately there seems to be a common theme appearing........

 

Happy customers = good business, we all know what the opposite is....


Edited by cptkirk, 26 May 2015 - 08:36 AM.


#6 RED HOT

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Posted 26 May 2015 - 09:02 AM

It seems their forum rep isn't exactly active either which doesn't help their case or yours with problems like this and I can see that the distance and time difference would cause issues and frustrate you. One of the things that niggled me was the lack of response to emails, just a courtesy email saying its being dealt with or an acknowledgement saying its been read / seen would have gone a long way, but it does seem like they taking the p with your refund.



#7 BlueminiJohn

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Posted 26 May 2015 - 04:30 PM

Tragic is the word. Great product(well most of it anyway) and so much potential as a company if they could just get there customers service right.
I've just started to work on my volvo zcar again afrer a long break off it. I have a few issues but I'm just going to persevere with them myself rather than trying to get through to z cars. It's like drilling blood from a stone.

#8 BlueminiJohn

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Posted 26 May 2015 - 04:31 PM

Wish I'd just bought an Mk indy or something a lot of the time.

#9 RED HOT

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Posted 26 May 2015 - 04:41 PM

@ blueminijohn:- I've got a Volvo one so feel free to drop me a pm if you get stuck; no guarantee but I might be able to assist. 



#10 MotorinFool

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Posted 26 May 2015 - 06:15 PM

Sad to hear this.  I purchased my monte carlo already completed and absolutely love it.  I have not needed to contact them for anything yet, but I also have a '75 that I was looking to do a Honda road kit but maybe now I won't...



#11 ZCars Steve

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Posted 27 May 2015 - 07:38 AM

I feel the need to explain a little here

there has been a few changes here at ZCars over the past few months within our sales/aftersales team what was once a strong 5 man team has become just 2 after staff have moved on to other things leaving myself and Simon to cover all aspects once done by 5 dedicated team members as I'm sure you will appreciate this is a specialised job and difficult to find the right staff for, so at the moment there isn't anyone in the frame to join our team which means we are stretched very thinly and although we are trying to answer all emails some, we know are getting left a little longer than we would like.  

 

I know this doesn't mean a lot if you are on the raw end of this but we really do appreciate your patience and continued custom

 

Steve



#12 dondo

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Posted 27 May 2015 - 07:03 PM

Well to add my 2 pence worth into this ( in new money) I asked them a question on the car I had purchased from them in Feb 2015  why was it running like S _ _ _  having only driven it 2 weeks earlier, still waiting on a reply, happy to take the money and be best of friends.

It turned out to be the Cam sensor bolts  had worked loose allowing the unit to move, being new to Vtec  engines I was at a loss for many days until I found out the issue.

That said the car is  now running as it should  spent a few days with Andy Baird  this month (May2015) at automek ek http://www.automek.org/ to sort out some hot running issues he worked on the DTM ECU and the man did what it says on the tin.

great work Andy first time of using him and will give him %100.



#13 cfshamar

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Posted 29 May 2015 - 06:06 AM

Steve has actually been responding to my emails recently. So thats much appreciated.
I hate that it had to come to this. I really like their products and hopefully they can keep up the service.

#14 JewSkii

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Posted 29 May 2015 - 06:21 AM

+1 for steve i received a private message asking what i need ect and am now just waiting on an email Cheers mate means alot to know you still do care just due to circumstance changing you cannot reply.

Cheers Harry 



#15 Carlos W

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Posted 30 May 2015 - 08:21 AM

As has been said before on here emails just don't work! Keep on to them with phone calls, its how I dealt with a refund they owed me and although it took a few weeks I got it in the end. 

 

If you are going to advertise an email address then you should respond to emails. 

 

If you're selling all over the world then it's often not convenient to phone during normal office hours.

 

As a shift worker it's often a lot more convenient for me to email rather than phone as I'm often sleeping during office hours.

 

The great thing about this forum is that we have lots of businesses who are members and Steve has come here to apologise and explain the situation. As he says, if people can be patient until they get things sorted then it would be of benefit to the mini community as a whole.






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