I'd go to the manufacterer and see what they say. They'll have some sort of customer services section.
Been there, they are backing up the main dealers and have closed the complaint yesterday, which is how I got wondering about where to go next
Out them on twitter if needs be. Has worked wonders for me and Audi! And Dyson, Webber BBQs, JLR and Vauxhall :)
Social media is an option yes
Agree with twitter worked for me with zavvi and currys. After going around in circles with pish poor customer service within a couple of hours of twitter sorted.
And I hate social media
The damper is covered in oil and they consider this quite normal??
The quote from them is "it is normal for our dampers to have a misting of oil on them, it is there to lubricate the seals"
In 30 years of fixing/playing with cars I have never had a damper which leaks as normal
Yes there is a film of oil over 60/70% of the body of the damper (I'd post a pic but not sorted photobucket/imgur yet) Probably more oil has leaked but work in construction so car gets pressure washed quite often to get rid of build up of mud underneath
I even said so if i look under a car in the showroom it would be leaking and they said "well no its a new car" ie they don't leak as normal then
Contact manufacturer direct. Ask them to get their field technical engineer to intervene. Send all the details of the vehicle and photo.
Tried that they wont do it and closed the complaint
your company will have AA or RAC get them to have a look.
what make of car is it?
Full lease and service package from main dealer and as less than 3 years old covered by manufacturers warranty / breakdown, well that what I thought
So general opinion seems to be annoy / oust them on social media