30 replies to this topic

[Udo]

Does anybody know how you go about getting a vehicle checked over by the DVSA (VOSA as was)

 

Bit of background.

 

Company car went in for a main dealer service

 

They advised rear dampers leaking and to change them

 

So duly booked it in to be changed however the same dealership then said not a warranty issue and they wouldn't change them 

 

Been going round in circles with them about it and now fed up.

 

The damper is covered in a film of oil but they A) say that's normal to have some leakage, & B) it is fully road worthy (even though their own technician advised change them)  

 

The ride quality is now not what is was so much so that it makes the other half feel sick after shes been in the car 5 mins and she doesn't get car sick

 

 

I'm thinking DVSA is next port of call?

 

Any ideas anybody?

[Carlos W]

I'd go to the manufacterer and see what they say. They'll have some sort of customer services section.

[Steve220]

Out them on twitter if needs be. Has worked wonders for me and Audi! And Dyson, Webber BBQs, JLR and Vauxhall :)

[dyshipfakta]

Agree with twitter worked for me with zavvi and currys. After going around in circles with pish poor customer service within a couple of hours of twitter sorted.
And I hate social media

[r3k1355]

The damper is covered in oil and they consider this quite normal??

[A-Cell]

Contact manufacturer direct. Ask them to get their field technical engineer to intervene. Send all the details of the vehicle and photo.

[nicklouse]

your company will have AA or RAC get them to have a look.

 

what make of car is it?

[Albannach]

Pray it's not a Mercedes. I bought a NEW Sprinter in 2006. 3 weeks later it burst into flames. Mercedes refused to honour the warranty. They sent a Technician from Milton Keynes 3 times, to my Haulage yard in Ayrshire. First time he checked it over and told me the fire started on the Horn wiring on Steering column. He went away, and I thought that was it sorted...no chance. 2 weeks later he did the 375 mile journey again. Same result, couldn't find any other faults. 3rd time he came back and said it was probably a surge from the Trailer lighting. what the hell? How do you get a surge from a Trailer fitted with LED lighting throughout. They never did pay out....and I never bought another Mercedes. Come to think of it...I've never bought another German vehicle, of any size.

[Udo]

I'd go to the manufacterer and see what they say. They'll have some sort of customer services section.

 

Been there, they are backing up the main dealers and have closed the complaint yesterday, which is how I got wondering about where to go next

 

Out them on twitter if needs be. Has worked wonders for me and Audi! And Dyson, Webber BBQs, JLR and Vauxhall :)

 

Social media is an option yes

 

Agree with twitter worked for me with zavvi and currys. After going around in circles with pish poor customer service within a couple of hours of twitter sorted.
And I hate social media

 

 

The damper is covered in oil and they consider this quite normal??

 

The quote from them is "it is normal for our dampers to have a misting of oil on them, it is there to lubricate the seals" 

 

In 30 years of fixing/playing with cars I have never had a damper which leaks as normal

 

Yes there is a film of oil over 60/70% of the body of the damper (I'd post a pic but not sorted photobucket/imgur yet) Probably more oil has leaked but work in construction so car gets pressure washed quite often to get rid of build up of mud underneath

 

I even said so if i look under a car in the showroom it would be leaking and they said "well no its a new car" ie they don't leak as normal then

 

Contact manufacturer direct. Ask them to get their field technical engineer to intervene. Send all the details of the vehicle and photo.

 

Tried that they wont do it and closed the complaint

 

your company will have AA or RAC get them to have a look.

 

what make of car is it?

 

Full lease and service package from main dealer and as less than 3 years old covered by manufacturers warranty / breakdown, well that what I thought

 

Audi A3 

 

 

So general opinion seems to be annoy / oust them on social media

[nicklouse]

Down to a independent MOT station and get them to have a look. if faulty they will be able to advise.

[Udo]

I offered to do that as there is an independent Audi/VW specialist local, they basically said they wouldn't accept anything except their own technicians or DSVA opinion. I got an email from DVSA that said cant comment on exact car as not seen it however a leaking damper and or one which doesn't operate in the correct manner as designed is an MOT fail

 

The damper is leaking and the old school bounce the rear suspension and it carries on more than it should in my opinion, backed up by the car sickness 

[r3k1355]

 

 

The damper is covered in oil and they consider this quite normal??

 

The quote from them is "it is normal for our dampers to have a misting of oil on them, it is there to lubricate the seals" 

 

In 30 years of fixing/playing with cars I have never had a damper which leaks as normal

 

Yes there is a film of oil over 60/70% of the body of the damper (I'd post a pic but not sorted photobucket/imgur yet) Probably more oil has leaked but work in construction so car gets pressure washed quite often to get rid of build up of mud underneath

 

I even said so if i look under a car in the showroom it would be leaking and they said "well no its a new car" ie they don't leak as normal then

 

 

Surely a seal is supposed to keep the oil inside the damper and keep water, grit and dirt outside.

If oil is getting out then crap will most certainly be getting in.

 

They're feeding you bullsh*t like you're some kind of idiot, just go mental at them.

Edited by r3k1355, 10 October 2017 - 10:04 AM.

[Udo]

 

 

 

The damper is covered in oil and they consider this quite normal??

 

The quote from them is "it is normal for our dampers to have a misting of oil on them, it is there to lubricate the seals" 

 

In 30 years of fixing/playing with cars I have never had a damper which leaks as normal

 

Yes there is a film of oil over 60/70% of the body of the damper (I'd post a pic but not sorted photobucket/imgur yet) Probably more oil has leaked but work in construction so car gets pressure washed quite often to get rid of build up of mud underneath

 

I even said so if i look under a car in the showroom it would be leaking and they said "well no its a new car" ie they don't leak as normal then

 

 

Surely a seal is supposed to keep the oil inside the damper and keep water, grit and dirt outside.

If oil is getting out then crap will most certainly be getting in.

 

They're feeding you bullsh*t like you're some kind of idiot, just go mental at them.

 

 

Exactly my thoughts

 

I know its BS and believe me I tried but just got fobbed off and after 45mins of going round in circles with somebody who doesn't understand the mechanics of a damper I left before I lost it  

 

Going to ring DVSA and try and get it booked in somewhere

[DomCr250]

Is it on a lease or purchased by your company - if it's on a lease then the lease company should have a team of technical people who can influence the garage, they also own the car, so from a liability viewpoint it's down to them.

[r3k1355]

What happens if you return a lease car with damage though?  Do you get charged?