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A Series Spares


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#1 Steve220

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Posted 26 January 2018 - 11:48 AM

I'm writing my review as I believe honest and open reporting is sacrosanct in today's society.

On 6 Nov 17 I ordered 2x rear and 2x front 'OE quality' bearings, hoping they would all be timken considering that's about as OE quality as you're going to get. What I got sent was timken rear bearings and 2 strangely branded fronts - Borg and beck and one totally unbranded. I returned the bearings at the beginning of December recorded delivery at my own cost (still no signs of having that money back either).

Since then, I have requested over the space of 6 weeks when I'd get a refund as I expected it within a week. I had one email saying they'd sent replacements and they're confused, and one saying they're not sure how much to refund me and asked ME how much I think I should be getting..

Emails kept getting ignored and eventually I went to seek legal action, once I'd mentioned this to A series spares they began talking to me again and responding within a day or so.

I've had an email this morning saying they'll return the money within the day. But I'm not holding my breath.

I'm not a fan of closing doors on companies, especially one based around car enthusiasts as it begins to take the fun out of working on these cars. However due to this now happening twice with them, A series spares have become another I've knocked off the list. It's not enough to just have products available at a good price, it's about sticking to your morals and providing an unsurpassed aftermarket care which I believe has fallen by the wayside here.

#2 Van13

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Posted 26 January 2018 - 04:42 PM

Had same problem with them,they certainly don’t like giving refunds

#3 Steve220

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Posted 26 January 2018 - 06:51 PM

Surprise surprise, no money returned today. A series spares - why make promises to customers and put your name in disrepute over something that is easy to sort out? Glad they're not going to bingley.

#4 Steve220

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Posted 31 January 2018 - 10:53 AM

Money returned once I got my solicitor to email them.

#5 pete l

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Posted 31 January 2018 - 02:23 PM

I was looking into buying some of their products. 

 

Not now.



#6 Compdoc

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Posted 05 February 2018 - 04:19 PM

I'm writing my review as I believe honest and open reporting is sacrosanct in today's society.

On 6 Nov 17 I ordered 2x rear and 2x front 'OE quality' bearings, hoping they would all be timken considering that's about as OE quality as you're going to get. What I got sent was timken rear bearings and 2 strangely branded fronts - Borg and beck and one totally unbranded. I returned the bearings at the beginning of December recorded delivery at my own cost (still no signs of having that money back either).

Since then, I have requested over the space of 6 weeks when I'd get a refund as I expected it within a week. I had one email saying they'd sent replacements and they're confused, and one saying they're not sure how much to refund me and asked ME how much I think I should be getting..

Emails kept getting ignored and eventually I went to seek legal action, once I'd mentioned this to A series spares they began talking to me again and responding within a day or so.

I've had an email this morning saying they'll return the money within the day. But I'm not holding my breath.

I'm not a fan of closing doors on companies, especially one based around car enthusiasts as it begins to take the fun out of working on these cars. However due to this now happening twice with them, A series spares have become another I've knocked off the list. It's not enough to just have products available at a good price, it's about sticking to your morals and providing an unsurpassed aftermarket care which I believe has fallen by the wayside here.

 

A series spares have worked out that you can p*ss off as many customers as you like because there are plenty of new ones coming along.

It seems that despite constant promises over the years, they still have no concept of "Customer Service".

Anyone who has the time to read 18 pages, (It starts to fall apart on page 10). that spread over 3 years, (and many still didn't get their money back) take a look at:-

http://www.theminifo... series spares

 

It's a shame that this is one of the least read sections of the forum, or more people would be aware of some of the cowboys out there.


Edited by Compdoc, 06 February 2018 - 11:51 AM.


#7 A-Series Spares

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Posted 04 April 2018 - 09:21 AM

Hi,

Thank you all for your feedback, I know that for some of you this message may come too late but I would like to update everyone and give our honest feedback.

 

A-Series Spares started as a retailer in 2010, After years of working behind the scenes as a classic car workshop we noticed lots of our products that we had simply fitted to customer cars were started to get mentioned and decided to take the step forward and become a retailer of our own products and also stock market leading spares for classics. We have run workshop based environments for many years but have never ran and maintained a retail outlet which has both physical presence and internet based retail. 

 

We had hiccups along the way, some due to staffing and some due to learning by doing in respect to the commercial retail aspect. We are enthusiasts at heart running a business that has grown and grown.

 

We never wan to upset anyone and certainly take all feedback to heart. Over the last 12 months we have had a staff reshuffle and are operating under new management with 4 new members of staff to make sure that we are always up to the task of meeting the expectations of our customers.

 

We now have 2 designated customer service staff that will always be on hand to answer calls as that was a big problem before not having someone fixed to the phone, We have the emails and live chat that are always monitored too. We have really turned a corner.

 

 

 

I'm writing my review as I believe honest and open reporting is sacrosanct in today's society.

On 6 Nov 17 I ordered 2x rear and 2x front 'OE quality' bearings, hoping they would all be timken considering that's about as OE quality as you're going to get. What I got sent was timken rear bearings and 2 strangely branded fronts - Borg and beck and one totally unbranded. I returned the bearings at the beginning of December recorded delivery at my own cost (still no signs of having that money back either).

Since then, I have requested over the space of 6 weeks when I'd get a refund as I expected it within a week. I had one email saying they'd sent replacements and they're confused, and one saying they're not sure how much to refund me and asked ME how much I think I should be getting..

Emails kept getting ignored and eventually I went to seek legal action, once I'd mentioned this to A series spares they began talking to me again and responding within a day or so.

I've had an email this morning saying they'll return the money within the day. But I'm not holding my breath.

I'm not a fan of closing doors on companies, especially one based around car enthusiasts as it begins to take the fun out of working on these cars. However due to this now happening twice with them, A series spares have become another I've knocked off the list. It's not enough to just have products available at a good price, it's about sticking to your morals and providing an unsurpassed aftermarket care which I believe has fallen by the wayside here.

 

A series spares have worked out that you can p*ss off as many customers as you like because there are plenty of new ones coming along.

It seems that despite constant promises over the years, they still have no concept of "Customer Service".

Anyone who has the time to read 18 pages, (It starts to fall apart on page 10). that spread over 3 years, (and many still didn't get their money back) take a look at:-

http://www.theminifo... series spares

 

It's a shame that this is one of the least read sections of the forum, or more people would be aware of some of the cowboys out there.

 

 

With regards to the link above and the group buy deal, We have explained the situation around this and have offered refunds or goods to the value of for ALL customer involved. We messaged every person that took us up on the free Gift offer, Explained the situation publicly and privately to each and offered either a straight refund or a voucher. This was our way to apologise for the issue and even though it was a free gift, We put the RRP value to it and issued that as the Credit / Refund.

 

As mentioned above we have reshaped the business for 2018 and have more friendly faces at A-Series Spares, With more experienced hands in the workshop, Customer service, Shipping and office we have taken all criticisms on board and have shaped the business with immediate affect. 

 

We do thank you all seriously for the feedback, We know we have dropped the ball previously, Some things were out of our control but we know that things could have been handled better. To this end we have taken all criticisms on board. 

 

Thank you again. 

If anyone has been affected by a previous mishap please email [email protected] and let us put it right for you. We have so much passion for this business, The classic car world is a great community, Please come and visit us, We would welcome anyone to visit our workshop, Store have a drink and we can talk about things.

 

Please get in touch, We will be happy to help with anything.

 

The A-Series Spares Team.



#8 mm man

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Posted 11 April 2018 - 08:12 PM

If anyone has been affected by a previous mishap please email [email protected] and let us put it right for you. We have so much passion for this business, The classic car world is a great community, Please come and visit us, We would welcome anyone to visit our workshop, Store have a drink and we can talk about things.

I have emailed the new customer service team on the 9/4 18 with ref to the group buy which I was involved in
No answer yet but it’s only been 2 days ?

#9 minimaded

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Posted 12 April 2018 - 07:39 AM

I have also sent an email regarding the group buy on 10th April. No reply yet either.

#10 A-Series Spares

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Posted 12 April 2018 - 05:46 PM

Hi,
Thank you for your message.
Both emails have been replied to now...

I have had to liaise with the bosses here over the fact I stated "refund" when previously they had mentioned credit note only.
I was unaware of the previous text sent out to customer when I wrote the post for the Mini Forum to update everyone.
I will have to talk to the bosses here to see if there can accept the full refund as that is a mistake on my behalf. The chap that deals with it is sadly off at the moment due to holiday but is due back in tomorrow. It might be that they go for it at this point in time simply to round up the last few that have not proceeded with credit notes, to convert them to refunds so that we can finally draw a line under this as explaining the situation every few months is not really benefitting anyone.

I urge anyone who is remaining to come forward, Lets finally get this sorted so that we can close this horrid chapter and move on? Please PM me directly and we will get it sorted!

Many thanks

#11 MorrisMike

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Posted 16 September 2018 - 09:46 PM

Hey Rob, it's great to see that you're encouraging people who have difficulties to 'come forward' and sort things out. Would you like to let us know then when you plan on giving Mr Allmark the £3500 you've owed him for month after month after month? You know, the one where you played so many variations on 'the cheque is in the post' that he waited for three full months before he lost patience and took you to court for it. Yes, that's the one, where you didn't even bother to file a defence (because, hey, how CAN you defend that you've admitted you owe him his money back but you've not got it?) and he now has a CCJ against your company? I'm absolutely positive you're going to sort it out Rob, after all, you've been telling everyone here about how you've just been a victim of circumstance, but I'm wondering how people who have stuff bought from you will be able to use the guarantees you give your products when the bailiffs come by and your business has a winding up order? No worries though, I'm sure you can tell everyone how this is just another 'mistake', right? Rob? Rob? Oh....






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