I’d suggest giving them a call on +441707 607700 and explaining the situation. If the dizzy was defective upon delivery then there’s no reason that you shouldn’t be refunded the full amount or alternatively a replacement. I’d like to give them the benefit of the doubt and say that it’s a processing mistake. But yes, definitely give them a call; it’s a pain but it’s far more effective than messages and emails.
Here’s what their policy says:
2 RETURN OF GOODS
2.1 Mini Spares Centre Ltd will give a full refund excepting carriage on parts returned to us within seven days of delivery of the goods to the buyer, subject to the following conditions....
2.1.1 Goods are returned in the condition/packaging they were sold in and are not damaged in anyway.
2.1.2 The goods were not specially ordered by Mini Spares Centre Ltd on the customerís behalf.
2.1.3 The goods have not been fitted or tampered with.
2.1.4 All carriage costs relating to returned products are to be borne by the customer.
2.1 has little relevancy in this scenario as I assume shipping times go well beyond 7 days to Switzerland and back as for the following conditions I would suspect you meet them adequately. Original packaging/condition they were bought in. Not specifically ordered for you, rather a general stocked item? 2.1.3 is a little questionable, you expect an item to be in sound working order when it comes to fitting it so I’d personally say this clause is absolute b*llocks unless of course you’ve ran with it in for a number of days.
Best of luck! Hope it gets resolved.
Edited by kyle_1275, 18 June 2018 - 11:17 AM.
