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Getting Out Of A Broadband Contract


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#1 Black.Ghost

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Posted 22 April 2019 - 02:11 PM

Hi helpful people of TMF,

 

9 months ago, my brother in law, who doesn't speak English, attempted to buy a broadband contract. Some company has signed him up to an 18 month contract, offering an estimated 6Mps. Six. It's running around 5.5 (tested using speedtest.net on a wired connection). The real issue is that they sold him a completely useless package and took advantage of the fact he doesn't speak English. The connection is useless; Fire stick TV buffers every 60 seconds if you are lucky (normally much less), most things are unusable.

 

Worse, they are ripping him off to the tune of £17.50 a month for the priviledge and a £150 cancellation fee. is there any grounds on which we can cancel this contract without fees? It shouldn't be allowed that they take advantage of people like this. For £17.50 a month he should be getting a reliable if not outstanding connection.

 

Any advice most welcome before I either write to them or call them.

 

Thanks.



#2 r3k1355

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Posted 24 April 2019 - 11:06 AM

Sounds like he was sold an ADSL connection, is this because his area isn't BT Fibre enabled?

 

Not sure you can get out of the contract easily, they promised six and he's getting 5.5 which is close enough to not matter.






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