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What Car? Reliability Survey - 2020


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#1 mab01uk

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Posted 03 September 2020 - 07:07 AM

What Car? has today published the results of its latest reliability survey based on the feedback of almost 13,000 UK owners.

"The poll asked the thousands of car owners if their motor had gone wrong in the past 12 months, how long repairs took and how much they cost.

An overall reliability score was then given to each brand and model, dictating where it stands in the reliability league table of the latest vehicles.

Only cars up to five years old were covered in the survey."

https://www.thisismo...ing-owners.html

 

Car brands: Most and least reliable 

 

MOST RELIABLE

1. Lexus - 98.7%

2. Mitsubishi - 97.9%

3. Toyota - 97.7%

4. Mini - 96.8%

5. Skoda - 96.4%

6. Hyundai - 96.3%

7. Kia - 95.9%

8. Honda - 95.3%

9. BMW - 95.2%

10. Mazda - 95.2%

 

LEAST RELIABLE

1. Land Rover - 78.2%

2. Renault - 87.6%

3. Tesla - 88.6%

4. Nissan - 90.1%

5. Vauxhall - 90.1%

6. Mercedes-Benz - 91.0%

7. Peugeot - 91.1%

8. Audi - 91.5%

9. MG - 91.5%

10. Porsche - 91.5%

 

Source: What Car? Reliability Survey 2020. Results are only for cars up to 5 years old

 

Buying a new car in a specific class? These are the models that came top and bottom for reliability... 

 

VALUE & SMALL CARS - 95.5% OVERALL

MOST RELIABLE

=1. Skoda Citigo (2012-on) - 100%

=1. Toyota Aygo (2014-on) - 100%

3. VW Up! (2012-on) - 99.4%

 

LEAST RELIABLE

=1. Dacia Sandero (2013-on) - 85.9%

=1. Suzuki Ignis (2016-on) - 85.9%

3. Kia Picanto (2017-on) - 88.3%

 
FAMILY CARS - 93.0% OVERALL

MOST RELIABLE

1. BMW 1 Series diesel (2011-2019) -  99.2%

2. Alfa Romeo Giulietta (2010-on) - 98.6%

3. Skoda Octavia petrol (2013-2020) - 97.5% 

 

LEAST RELIABLE

1. Seat  Leon (2013-2020) - 82.7%

2. Peugeot 308 (2013-on) - 83.3%

3. VW Golf diesel (2013-2020) - 83.6% 

 

EXECUTIVE CARS - 93.6% OVERALL

MOST RELIABLE

1. Skoda Superb petrol (2016-on) - 98.3%

2. Mazda 6 (2013-on) - 87.4%

3. Vauxhall Insignia (2008-2017) - 97.8%

 

LEAST RELIABLE

1. Mercedes C-Class (2014-on) - 87.3%

2. Vauxhall Insignia Grand Sport (2017-on) - 87.4%

3. Audi A4 diesel (2015-on) - 89.8%

 
LUXURY CARS - 91.5% OVERALL

MOST RELIABLE

1. BMW 5 Series (2010-2017) - 96.7% 

2. Mercedes E-Class (2009-2016) - 96.1%

3. BMW 5 Series (2017-on) - 95.2%

 

LEAST RELIABLE

1. Audi A6 (2011-2018) - 70.6%

2. Jaguar XJ (2010-on) - 86.6%

3. Volvo S90 & V90 (2016-on) - 90.7%

 
SMALL SUVS - 94.4% OVERALL

MOST RELIABLE

1. Mini Countryman (2017-on) - 98.3%

2. Mazda CX-3 (2016-on) - 98.0%

3. VW T-Roc (2017-on) - 96.0%

 

LEAST RELIABLE

1. Honda HR-V (2015-on) - 90.2%

2. Suzuki Vitara (2015-on) - 92.8%

3. Nissan Juke (2010-2019) - 94.2%

 
FAMILY SUVS - 93.4% OVERALL

MOST RELIABLE

1. BMW X1 petrol (2015-on) - 98.1%

2. Skoda Karoq petrol (2017-on) - 97.7%

3. Vauxhall Mokka petrol (2012-2019) - 97.7%

 

LEAST RELIABLE

1. Range Rover Evoque (2011-2019) - 82.8%

2. Nissan Qashqai (2014-on) - 87.0%

3. Jaguar E-Pace (2017-on) - 88.4%

 
LARGE SUVS - 91.2% OVERALL

MOST RELIABLE

1. Ford Kuga (2013-2020) - 97.8%

2. Mazda CX-5 petrol (2017-on) - 96.9%

3. Skoda Kodiaq petrol (2016-on) - 96.5%

 

LEAST RELIABLE

1. Land Rover Discovery Sport (2014-2019) - 73.1%

2. Nissan X-Trail (2014-on) - 87.6%

3. BMW X6 (2014-2019) - 88.2%

 
LUXURY SUVS - 86.7% OVERALL

MOST RELIABLE

1. Porsche Macan (2014-on) - 96.9%

2. Audi Q7 (2015-on) - 94.0%

3. Mercedes GLE (2015-2019) - 92.8%

 

LEAST RELIABLE

1. Range Rover Sport (2013-on) - 74.2%

2. Land Rover Discovery (2015-on) - 77.9%

3. Range Rover Velar (2017-on) - 81.9%

 
ELECTRIC CARS - 93.4% OVERALL

MOST RELIABLE

1. Tesla Model 3 (2019-on) - 99.4%

2. Hyundai Kona (2018-on) - 98.5%

3. BMW i3 (2013-on) - 97.9%

 

LEAST RELIABLE

1. Tesla Model S (2014-on) - 85.7%

2. MG ZS EV (2019-on) - 89.4%

3. Nissan Leaf (2011-2017) - 95.6%

 
HYBRID CARS - 96.7% OVERALL

MOST RELIABLE

1. Toyota Yaris (2011-2020) - 99.5%

2. Lexus NX (2014-on) - 99.3%

3. Toyota RAV4 (2019-on) - 99.2%

 

LEAST RELIABLE

1. Toyota Prius (2016-on) - 94.6%

2. VW Golf GTE (2013-2020) - 94.8%

3. Toyota CH-R (2016-on) - 95.6%

 
MPVS - 91.9% OVERALL

MOST RELIABLE

1. Ford C-Max (2011-on) - 100%

2. BMW 2 Series Active Tourer/Grand Tourer (2015-on) - 94.4%

3. Mercedes B-Class (2012-2019) - 93.1%

 

LEAST RELIABLE

1. Seat Alhambra (2011-2020) - 70.8%

2. Ford S-Max (2015-on) - 86.5%

3. Citroen Grand C4 Picasso (2014-on) - 91.0%

 
COUPES, CONVERTIBLES & SPORTS CARS - 92.8% OVERALL

MOST RELIABLE

=1. BMW 2 Series Coupe/Convertible (2014-on) - 97.4%

=1. VW Arteon (2017-on) - 97.4%

3. BMW 4 Series Coupe/Convertible (2014-on) - 95.3%

 

LEAST RELIABLE

1. Porsche 718 Cayman (2016-on) - 82.5%

2. Porsche Panamera (2016-on) - 84.5%

3. Porsche 911 (2012-2019) - 90.1%

 

Source: What Car? Reliability Survey 2020. Results are only for cars up to 5 years old

Bracket dates signify years the vehicle was on sale with '-on' dictating those currently sold in showrooms today

Unless a fuel type (petrol, diesel or hybrid) is identified after the model name, the reliability score is for all powertrains across the model range 


Edited by mab01uk, 03 September 2020 - 07:11 AM.


#2 M700FGT

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Posted 03 September 2020 - 10:46 PM

Thats quite funny.......... My C Class is currently in the garage lol. 



#3 Black.Ghost

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Posted 05 September 2020 - 09:10 AM

As the owner of an Alfa Giulietta, that's nice to see. It's a great little car, although maybe a touch on the small side for a family. I haven't had a single issue with mine, although I have only had it just over 12 months.






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