8 replies to this topic

[chunkomunko]

Hi kids!

Just got back from Minispares Midlands, a two and a half hour round trip and about £20 on petrol. When I arrived at Minispares at just after 1pm it was well and truly shut!
I then phoned Minispares HQ to see what was going on: "....they shut at 1pm on Saturdays" I was told. When I explained that on the website it clearly states that they are open from 9am-5.30pm Monday to Saturday Minispares said " Oh, Midland isn't part of Minispares, is just a distributor of our products so you would have to take it up with David Manners." (David Manners is the name of 'Minispares Midlands')
To this I said that it does not matter, as the trading hours information on your Minispares website is your responsibility, as it is your website!! Responce: "Oh well, you would have to call back on Monday to speak to someone".



It does seem really petty but I wasn't just passing Minispares, I purposely went there to buy stuff! The attitude of the salesman was poor too, which made the whole situation even worse. It was like I was an idiot for thinking MS Midlands should be open on a Saturday afternoon!!

[Madmax]

i'd have trading standards onto them

they have done nothing but p!ss me off recently

[Sprocket]

Like I said, Minispares service is s*&%t these days

[pepe]

???? when i lived in london i always used them and had good sevice...and a good old chat as well.

must of got them on a bad day???

[The Matt]

It would appear that the 'franchising' (maybe not the appropriate phrase) of Minispares could ruin their reputation???

I have always used Minispares in the past, but if they are using people as distributors of their brand (as would appear to be the case), they should accept responsibilty for them. I have nothing bad to say about Minispares service in my personal experience, but obviously a few people have!

I would called Minispares Midlands on saturday and ask what the crack is, you lost out time and money to take a trip out!

:sad:

[miniturbonutter]

I rang them up last week for a set of coilovers, they answered then put me on hold for nearly 10 minutes and then the line went dead..... strangely i won't be ringing them back! But Huddersfield Mini Spares was very helpful!! :wink:

[miniman86]

hi, we use minispares potters bar, and we have never had any problems with them, always very helpful and friendly, maybe its just the midlands 1!!!

[neil_g]

nothing but good things to say about minispares @ potters bar, very helpful guys.

huddersfield can go and poke one up their b-hind though.