25 replies to this topic

[Porn_Star]

Hi all, I am having a problem with a seller that allot of you know and love. I have listed my communications with him bellow. Just wondering what would you do at this stage? I am very upset and I have emailed him (as you can see) but he seams to not care.


All of the following were sent via email direct to the seller:
ME - March 6th - requested quote
SELLER - March 8th replied with quote - seller says it should take 2.5 weeks
ME - March 9th added items to quote
SELLER - March 10th replied with quote
ME - March 12th Confirm order and request PayPal invoice.
SELLER - March 15th seller replies to random question I asked
ME - March 15th Pay seller (might have been 14th or 16th)
SELLER - March 18th seller replies to random question I asked
ME - March 30th send the seller an email to confirm delivery the following week (as that would be 2.5 weeks)
SELLER - No reply!
ME - Apr 6th, I order another item.
SELLER - Apr 6th confirms order and says oder will be out the following week
ME - Apr 6th - pay for extra item.
ME - Apr 16th - email to ask when I should expect delivery.
SELLER - No reply!
ME - Apr 21st - email to ask when I should expect delivery.
SELLER - Apr 22nd - sends me a very nice email apologizing and explain that he was upgrading the materials being used. But said the stuff would be with me “V. Soon”.
ME - May 6th - Ask for updates
SELLER - No reply!
ME - May 8th - Ask for updates, this time stressing the importance and my disappointment.
SELLER - No reply!
ME - May 11th pot on this forum my problem.
SELLER - May 11th, in less than 3 hrs the seller replies on this forum that I will have the items by Thursday and promise to send me a email as well....
TODAY - May 14th FRIDAY - NOTHING not even a email!
TODAY - May 14th FRIDAY - I email him asking for my money back!
Sunday May 16th I will be going L2B with out my stuff although I paid 9 weeks in advanced and was told 2.5 weeks!

[Bungle]

PM jordie (in charge of traders)

[Porn_Star]

PM jordie (in charge of traders)

thank you I will do this now.....

THANK YOU ALLOT!

[hystrix cristata]

Bad news, sure you'll get your money back but it's not the point is it. You could have bought and received the stuff several times from someone else in the time it's taken

[The_Mistro]

he has said he is having problems with his internet!

[MIRVINE11]

I think we all know who this is about and I think although they shouldn't promise a 2.5/3 week turn-a-round, you should understand the amount of effort that goes into such products. Too many people here are from the MTV/Internet generation, and custom made items are not automatically shipped out the 'next day'. I ordered from this same trader around 8 weeks ago, and I too had the promise of 2/3 weeks. However, I ordered a very large order and I fully understand that I am not their only customer. Also and correct me if I am wrong, it's practically a 'one man operation' with this company. Give the guy a break!

Yes, they should be more honest with their time schedule, but anyone ordering should be aware of the skill and time it takes to produce such beautiful products. I am looking forward to mine, NOT a chance I can get this kind of quality ANYWHERE else. My mini is for life, and a couple of months for this order is worth it!

Mike.

Edited by MIRVINE11, 18 May 2010 - 06:10 PM.

[Senile Old Git]

Also and correct me if I am wrong, it's practically a 'one man operation' with this company.

Yes, they should be more honest with their time schedule.

Mike.

Whether the company is a one man band or a international conglomerate is irrelevant, I consider it is easier to quote delivery dates when you do NOT have a raft of staff, that are liable to fall down with flu, womens problems etc etc

Any owner of a company ... large or small KNOWS there fulfillment potential, so they should be upfront at the time of enquiry / order. Then the customer can decide to place the order with an alternative supplier if delivery dates are important to them.

The precis of this, if people want to offer a service and make profit they should operate in a professional manner and be totally upfront from the point of order.

Have these orders been prepaid?

[Scallywag630]

Also and correct me if I am wrong, it's practically a 'one man operation' with this company.

Yes, they should be more honest with their time schedule.

Mike.

Whether the company is a one man band or a international conglomerate is irrelevant, I consider it is easier to quote delivery dates when you do NOT have a raft of staff, that are liable to fall down with flu, womens problems etc etc

Any owner of a company ... large or small KNOWS there fulfillment potential, so they should be upfront at the time of enquiry / order. Then the customer can decide to place the order with an alternative supplier if delivery dates are important to them.

The precis of this, if people want to offer a service and make profit they should operate in a professional manner and be totally upfront from the point of order.

Have these orders been prepaid?

I treated all of my employees as ambassadors for the company they worked for. If any bought the company into disrepute, by quoting inaccurate prices, data or delivery times etc, then that was treated as grounds for disciplinary action. Any business should act in an ethical manner, always being "up front" with their customers. There is a saying that was on the wall of every one of our offices...."Look after our customers or our competitors will".

[dazzul]

I can only back up what MIRVINE11 is saying
The company has two members of staff, which are there stupid hours, and when i say stupid im taking 9AM to some cases no sleep.

Also the work that goes into each piece is unreal, but on the other hand if you do want faster items, im sure there are other companies who will post tomorrow, but the work will not be any where as near custom.

I mean if you want a set of door cards, ill knock you some up in 10 mins, no guarantee they will last 10 mins though. Quality is whats needed, which takes time.

I made a vinyl shop front today, quoted 1 hour to fit. it took me 2.30 hours, but the job at the end was worth the wait. which is what you need to understand

I also think Pron Star needs to follow the complaint through. Has the trader replied. has jordie replied, have your items come, have you got your money back?

[Senile Old Git]

So clearly they need to employ more staff if they are that busy and each product takes so long to produce, with 2.51 million people unemployed it surely cannot be that hard to employ staff.

Or is there business plan / strategy flawed?

[roofless]

So clearly they need to employ more staff if they are that busy and each product takes so long to produce, with 2.51 million people unemployed it surely cannot be that hard to employ staff.

Or is there business plan / strategy flawed?

It's very easy to say 'employ more staff' but the margins made on products for this sector are very low, a 14 hour working day is the norm to pretty much break even
the volume of work you have to take on is mind boggling, some manage to make good margins and afford the luxury of staff, most of us have to pretty much give up our lives to create quality products at affordable prices to perdue the dream of working in a field tallied to our hobbies and passions.

Business plans arn't worth the paper they're printed on for fledgling businesses that don't have external funding, the changing availability of credit from suppliers and banks makes it difficult to pre purchase stock and materials, let alone plan ahead for busy periods

manufacturing is tricky, and if you come into industry from redundancy to run your own business, the dream rapidly turns to a nightmare when you realise how difficult it can be

I'd guess there are circumstances yet to be clarified, I know the trader, I know his commitment, and I know how hard he works - there will be an explanation I'm sure

Edited by roofless, 18 May 2010 - 09:03 PM.

[Senile Old Git]

So clearly they need to employ more staff if they are that busy and each product takes so long to produce, with 2.51 million people unemployed it surely cannot be that hard to employ staff.

Or is there business plan / strategy flawed?

It's very easy to say 'employ more staff' but the margins made on products fir this sector are very low, a 14 hour working day is the norm to pretty much break even

If this is the case the business is not viable, sorry to be so harsh but it is all very well pursuing a dream but if the numbers don't add up the business will fail

Edited by Senile Old Git, 18 May 2010 - 08:50 PM.

[Jordie]

To answer the question, if i have been contacted then yes and TMF Staff are aware on this and are looking into it as we would with any traders on the forum.

Jordie

[Shifty]

Just to confirm, we are looking into this and are in consultation with both parties.

[roofless]

So clearly they need to employ more staff if they are that busy and each product takes so long to produce, with 2.51 million people unemployed it surely cannot be that hard to employ staff.

Or is there business plan / strategy flawed?

It's very easy to say 'employ more staff' but the margins made on products fir this sector are very low, a 14 hour working day is the norm to pretty much break even

If this is the case the business is not viable, sorry to be so harsh but it is all very well pursuing a dream but if the numbers don't add up the business will fail

where there is demand, and a capability to manufacture there is allways an opportunity to make business, in the early days you always tend to under estimate and under price, with time and experience pricing points level out in your favour and you start to prosper, once you find the right price point it's plain sailing, but not everyone has the benefit of being in business for a number of years, of hold formal qualifications - it's a voyage of discovery with plenty of storms on the way