9 replies to this topic

[minimininut]

I took my mini to my regular garage for some work, which with my permission, they sub-contracted out to another garage. (However, I paid my garage for the work, so my contract is with them).

I'm trying to make a long story short, but basically I asked my garage, to tell the other garage, to make sure they didn't jack my mini on the floor pans. But guess what, they did, on both sides. I discovered this about two weeks after the work was done during a session of waxoyling.

Update. After closer inspection of the damage I've been very lucky (and I might have been a bit ranty about it all, because I hate any damage being done to my car, and it annoyed me!). Although the jacked on them they have come out of it with very little damage and all is now resolved.

Edited by minimininut, 09 November 2010 - 06:42 PM.

[Carlos W]

If you lift the carpet, is the floor destorted?

If so, how much?

[minimininut]

If you lift the carpet, is the floor destorted?

If so, how much?

It's not very distorted, pushed up by about 10mm

Edit: to add a more definite the answer when I found it out.

Edited by minimininut, 27 October 2010 - 04:24 PM.

[bunch1980]

Im in Bristol to and so far not had to take it for any jacking work yet lol but sure will be telling them where to jack first to but seems some dont listen.
From pics doesnt look to bad seen some really dented in.

Just realised lol it was you who had gearbox work done you pm's me about before. I hope my local garage didnt do this!

Edited by bunch1980, 27 October 2010 - 02:15 PM.

[TopCatCustom]

Whilst it was a completely stupid thing for them to do (how on earth a proper mechanic would think to jack under a floor?!?!?!?!), luckily it doesn't look like it has done much if any actual damage.

I'd just lift the carpets out and beat the hump back down with a hammer and block of wood, will be very easy, then paint some underseal underneath and maybe repaint the inside if you have removed any paint. It won't affect how it rusts in the future if you re-protect it, and find another garage.

Hope this helps,
TC

[minimininut]

From pics doesnt look to bad seen some really dented in.

Just realised lol it was you who had gearbox work done you pm's me about before. I hope my local garage didnt do this!

Whilst it was a completely stupid thing for them to do (how on earth a proper mechanic would think to jack under a floor?!?!?!?!), luckily it doesn't look like it has done much if any actual damage.

I'd just lift the carpets out and beat the hump back down with a hammer and block of wood, will be very easy, then paint some underseal underneath and maybe repaint the inside if you have removed any paint. It won't affect how it rusts in the future if you re-protect it, and find another garage.

Hope this helps,
TC

Thanks for your reply bunch1980, no, it wasn't your garage!

TC - I know, particularly stupid when you've actually been told not to do it!! Muppets.

Thanks both for the advice and reassurance that it could have been worse. I'm still annoyed with them and how they've handled it, but at least the damage to Arthur isn't as bad as it could have been, that makes me feel slightly better.

Anyone else got any comments on best course of action re asking for money back etc? Would you advise just letting it go, and taking my custom elsewhere, or has anyone successfully got a garage to cough up? I still feel that the job was not done with 'reasonable care and skill' (which is what it says under the 1982 Consumer Goods Act).

Edited by minimininut, 09 November 2010 - 06:42 PM.

[Spitz]

Unfortunately I think you need to just let it go...you're not going to win the argument.

The damage, fortunately looks minimal.
As said above.....beat it out from above. A rubber mallet works well also.
You know now to check things for damage etc. at time of picking it up and before driving off.

[samsfern]

when i had to take mine to a tyre place (guess where) to get a puncture sorted when i were 50 miles away from home, they were going to jack mine there, luckily i stopped them. Although they snapped some wheel studs through overtightening, they recieved and paid an invoice for me replacing them

[Ethel]

You might make a case, but I don't think you could expect much more than a bit of paint and undersealing out of them. If you got all Miss Marple and measured the location & pattern of the damage to compare with their car lift..... but slapping some underseal on would be less effort.

[minimininut]

Unfortunately I think you need to just let it go...you're not going to win the argument. The damage, fortunately looks minimal. As said above.....beat it out from above. A rubber mallet works well also. You know now to check things for damage etc. at time of picking it up and before driving off.

Thanks Spitz, yep, certainly a lesson learnt.

when i had to take mine to a tyre place (guess where) to get a puncture sorted when i were 50 miles away from home, they were going to jack mine there, luckily i stopped them. Although they snapped some wheel studs through overtightening, they recieved and paid an invoice for me replacing them

I remember that Sam! It might be the same national tyre place that sold me tyres which developed bulges within 100 miles, and who then refused to replace them because they'd had to order 10"s especially. I won't be going there again either! Glad to hear they paid your invoice.

You might make a case, but I don't think you could expect much more than a bit of paint and undersealing out of them. If you got all Miss Marple and measured the location & pattern of the damage to compare with their car lift..... but slapping some underseal on would be less effort.

Cool, thanks Ethel, I guess I'm gonna have to put it down to experience, and put it right as best I can.

Cheers everyone for sympathies and helpful replies and advice.