17 replies to this topic

[dow62]

Ordered wheel bearings + swivel pin kits to recon my two front hubs, placed order approx 10.30pm monday night received them this afternoon at about 3.30, quick by any standard. Maybe they have been reading forum comments on here !

[yeti21586]

nah, it must be a glitch in the matrix!

[puggered]

well if you paid a mortgage on delivery I'm not surprised they arrived quick! I would expect any parts from them delivered within an hour with their postage charges!!!

Edited by puggered, 08 February 2012 - 06:48 PM.

[dow62]

Now now lads they just might be trying harder, and the bits were in there SALE ! lol

Edited by dow62, 08 February 2012 - 06:59 PM.

[cliche]

yup bought some rocker cover washers in red. £4.50 for postage

[Jamie_hail]

I payed for standard delivery and had it the day after ordering too! Their service has improved so much!

[jbs.998]

I ordered a new front suspension arm shaft on Monday at 2.30pm and arrived today.
Not too bad me thinks!

[Sam14]

Yeah but the issue with this

Everyone forgets the business in the middle....the company who delievers the items?

Minisport may send there stuff out straight away

And it might be the courier they use faults for there delays.

DHL and parcel force have always been terrible around my area

[blakie]

Now im not a minisport fan by any means. But sounds like there sorting things out. Can we keep this a pro minisport thread??

Well done MS, keep it up please.

blakie

[puggered]

I'll think about going pro when they play fair with their postage charges but until then its minispares all the way!!! £4.50 delivery for some washers? what the hell is that all about??

[gus88]

I ordered some wheels & tyres from Minisport over the Christmas hols - placed order Tuesday evening and they came first thing on the Thursday morning...was amazed and very impressed.

Had bother with one of the tyres so they couriered it back, fixed it and got it back to me with very little hassle so fair play to them.

[Artful Dodger]

minisport

[stevede]

yup bought some rocker cover washers in red. £4.50 for postage

I'll think about going pro when they play fair with their postage charges but until then its minispares all the way!!! £4.50 delivery for some washers? what the hell is that all about??

It's not just about the postage though & the amount of stamps put on an envelope is it. Businesses have to take into account the entire cost of taking and processing an order. The majority of those costs are fixed, so the idea that a small order should be virtually free doesn't stand up. I'll hazzard a guess that in some cases, a small, low value order might actually cost them money to fulfil.

My company will ship far more consignments (100's more) in a day than Minisport ever will, so we have the economies of scale. Even so, it still costs us well in excess of £10 to process an order. (by the way, if an order is below £50, I charge a £10 handling fee to cover the cost)

If companies are letting people down because they are making promises they don't keep then perhaps they deserve to loose business, but please don't berate a company simply because thay are covering their cost of providing a service.

If I'm not mistaken, Minisport show the actual carriage charge on their site when you place an order, (which puggered, minipsares don't, they give you an estimate). As a consumer, you then have the option to either accept, or refuse and buy elsewhere. You can't accept the charges as shown, and complain afterwards when you had the choice to walk away.

I too hope that minisport have taken on board comments about their delivery times, they're a good bunch of very knowledgable guys and it's good to see them getting some positive comments for a change.

Regards

Steve

[eden7842]

Sport have been good to me recently BUT spares have been slow which is weird

[Davethepioneer]

My wife bought me two £50 gift vouchers from MiniSport for Christmas. She ordered them online so they could be posted out. Unfortunately the computer system charged her £10 for posting them. Now anyone who knows what a gift voucher looks like, it weighs next to nothing as it is just a bit of paper. Anyway my wife gave me the vouchers and told me about the postage cost, she called them up and spoke to a nice fella called Tom Gould, he said he would sort it. I'm only in Manchester so MiniSport is quite local so we popped up to see Tom as I wanted to spend the vouchers anyway. True to his word, he refunded the cost of the postage and on top of that gave me an extra £10 gift voucher, can't say fairer than that, oh also got a couple of free decals lol that was the deal breaker. Now because MiniSport is local I tend to use them quite a lot but. I'm an old fashioned type of guy and to me someone's word is there bond, I always phone first to see they have what I need and I always ask to speak to Tom because he proved his word was his bond so I only deal with him. I know not everyone has good experiences but I do feel it's fair that when you do have one then it should be shared, I can totally recommend Tom, top bloke, very knowledgeable and all round nice guy.