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[minione]

Last year MINI Insurance switched from being provided by UK Insurance to being supplied by Allianz. Has anyone that had a MINI Insurance policy with UK Insurance noticed that at renewal from Allianz, the information they send out with the renewal has serious errors in it?

The sort of errors are:
(a) Occupation and Nature of Occupation of the Named Driver completely wrong.
(b) Date of birth of Named Driver incorrect. They take the age that they have and presume that the birthday is the start date of the policy.
© Renewal said that car is “Parked On Drive”. Previous year’s renewal correctly stated it is "Garaged in a locked garage".
(d) The “Number of seats” of my Mini is shown as “5”. As far as I am aware all Mini One cars and probably all other Mini’s only have 4 seats and seat belts.

I am not convinced this was an isolated error, if nothing else because we also had a BMW Insurance policy with similar and other problems, including the renewal deleting business use by the policyholder.

[Conor_Moran]

_{Hi MINIone,}

_{Thank you for your post, we are sorry that you have experienced difficulties in renewing your MINI Car Insurance this year. There have indeed been certain challenges in moving customer data from the previous insurance provider to Allianz, a number of which you have highlighted in your post.}

<sub>We are aware of these problems and have recommended in our renewal documentation that every customer review their details upon receipt and contact Allianz immediately should they find any discrepancies. You can call us on 0800 072 2312 and lines are open Monday to Friday 8am - 8pm, and Saturdays 9am-5pm. The information can be updated quickly and easily to ensure you are getting the best deal for your MINI Car Insurance renewal.

If you would like to talk to us about the specific discrepancies you have highlighted, please give me a call on 01483 552590 and I can explain the reasons behind them.

Thank you for choosing MINI Car Insurance, for any other problems or questions please don't hesitate to give us a call.

Kind regards,

Conor Moran

MINI Marketing Controller - Allianz Insurance Plc</sub>

Edited by Conor_Moran, 16 February 2012 - 09:56 AM.