14 replies to this topic

[LukeRMHattle]

My story briefly - could not find classic clubman brace bars for fibreglass front. eventually found at Minispeed ordered on 5th December 2012 have called twice, emailed and no replys the one conversation I did have back in January I was told we only have one bar so have some on order. Called again end of Januar and they said they would call me back (no call) and emailed since and no reply. I am going to try once more tomorrow then I will never use again.
They have taken my money but no product in return. Does anyone know who to contact there to get something done? Or complain to its such as shame.

[Shifty]

I'm sure this will be easy to sort out and there's an easy explanation. Let me look into it and get back to you.

[WillRunci]

+44 (0) 1932 400 567


Always get an answer on this number. I've had a few orders and services with them, all good. only had one hick up where a phone order was misplaced but after a follow up phone call they seemed genuinely sorry and i received it within 24 hours. im sure it will turn out to be a genuine mistake.

Edited by WillRunci, 22 February 2013 - 11:50 PM.

[kappa]

Never had a problem with these guys always top service provided

[Scott@minispeed]

Luke please call me and I will resolve it, I have left a message for you on your mobile phone. 01932400567

Best Regards

Scott

[mini*mad]

have had a few nightmares with minispeed
which is a shame as there down the road!

had a stage one kit fitted and tuned up and fuel pipe replacing
came back with the petrol pipe leaking onto the manifold!

replacing the fuel line involved putting a repair pipe over the top!
went back and complained so they said leave it to us and we'll replace it

they did, with a longer peice of repair pipe!
needless to say it leaked again and having payed for the entire pipe and the labour to do it i was miffed off
to say the least

£550 worse off and ended up getting a friend to do it
was a joke!

havent been back for 4 years

best place for parts and customer service is MOSS-EUROPE
or mini spares to be honest

hopefully they have got better in that respect but it only takes one bad experience for me not to use
a company again haha!

Edited by mini*mad, 25 February 2013 - 03:31 PM.

[Scott@minispeed]

I am not aware that anything like this has ever happened. We do not stock 'repair pipe' whatever that is. Could you PM me your name etc and preferably invoice number so I can look into the job?

Edited by Scott@minispeed, 26 February 2013 - 12:25 AM.

[mini*mad]

Done, sorry about that
yeah it wasnt stocked i gather it was just knocking about in the back!

i dont own the car anymore but
reg was C181CKJ heres a pic at the local park the same day i got it back

also was fitted wonkey haha!

[mini*mad]

it was 2009 around may
being a teenager at the time i was just happy with the noise

it was the gf's dad whos a mechanic of 40+ years who was shocked
i was just wondering about the pool of petrol forming underneath my car when parked up :/
explained alot when he pointed at the 3"rubber over hose that spewed petrol onto the hot stainless manifold whenever the car was on!!

[mini*mad]

moss europe are pretty good with dispatch times as they wont sell you something not in stock!
just give 'em a call and they'll give you the info over the phone
very knowlegable bunch too as they sort out all the british classic car owners :)

[Tamworthbay]

best place for parts and customer service is MOSS-EUROPE

Don't get me started on Moss, they were the rudest people I have ever dealt with. I was after advice on an exhaust for my MGB GT, I rang their Manchester branch and the guy I spoke to was plain vile. I sent an email to the store along the lines of 'I know it may have been an off day but.........'. I heard nothing so I rang and spoke to the manager, still hoping to get the exhaust sorted. His attitude wasn't much better and he didn't seem to care that he was losing trade by his CBA attitude. Needless to say I went elsewhere, MGB Hive and they have had a lot of trade of me over recent years. Similar with Minispares who have always been brilliant, so I go there even if the price is a bit higher.

[mk3 Cooper S]

Minits would suit you as they are very local too.

[mini*mad]

Fair enough!
Im using their main London branch which is in Feltham nearish heathrow

[kappa]

That is the one i use, but I pop in there, not delivery, but they are very good, as is minispeed for me

[mini*mad]

No response as usual from minispeed!
My iPhone auto corrects that to minispares haha!