Hi Simon,
just bought a part for 110GBP and was charged nearly 55GBP import taxes into sweden, what are MS plans for the EU customers to avoid this, i feel you will lose alot of customers?
I know the VAT has gone, but its a massive cost to bare, will you set up an EU warehouse?
cheers
David
We are just experimenting with a new carrier at the moment. The handling fee from them is around 6 Euros, you will still need to pay any Duty or VAT though. Do you have the breakdown of what DHL charged you?
Simon, I emailed you information on how you / Minispares could avoid excessive VAT and import duties for your EU customers.
The trouble is that Minispares do not clearly highlight the fact that shipping costs ARE included.
Hence the customs people at DHL, UPS, etc. apply an 'adjusted value of goods' as the basis for the VAT calculation which in my case was between 200 to 270% of the actual list price of the items.
The delivery note has to have a a separate section, clearly visible which says "shipping cost" or "delivery cost' at xxxGPB paid. And not a line somewhere within the the delivery note stating "DHL europe Express" or so.
This little mishap cost me over 70€ on my recent 130€ order with you guys. Even if at some point I might get it back due to my claim, the work and time that goes into such a claim is tremendous.
Edited by MiNiKiN, 08 April 2021 - 02:02 PM.