19 replies to this topic

[xrocketengineer]

Well, my wife called the local Jag dealer today for an appointment for her 2004 X-Type for an oil change and that the "Check Engine" light is on due to a bad oxygen sensor. They said that they would not work on any Jags older than 2005 since they got rid of their old electronic diagnostics equipment. They suggested an independent shop nearby. That shop turned her down too.

I knew that the X-Type did not have a good reputation on this side of the pond, and we have had our share of issues with this car, but this is ridiculous!    

[sonscar]

Guess you will not use the dealer for you're new Jaguar then?Steve..

[Steam]

Bloody poor customer service is a rapidly spreading problem everywhere and in all sectors.
If you manage to find a good place tell everyone you can think of how good they are.

[mab01uk]

As the Jaguar X-Type was based on the third-generation Ford Mondeo it may be worth trying a Ford dealer or an independent Ford specialist garage for help

Edited by mab01uk, 03 March 2022 - 08:50 AM.

[Ethel]

Was there an equivalent Ford USA model?

 

Does sound like a PR disaster in the making. True 2004 is a long time in car years, but probably less so for a niche luxury brand and even if there aren't many in original ownership it must still affect their customers by dinting resale values.

[xrocketengineer]

Was there an equivalent Ford USA model?

 

Does sound like a PR disaster in the making. True 2004 is a long time in car years, but probably less so for a niche luxury brand and even if there aren't many in original ownership it must still affect their customers by dinting resale values.

My understanding is that the Ford Mondeo and Ford Fusion are pretty much the same car. That is also interesting, since the local Ford dealer that I take my 2014 Focus ST for service still works on Mustangs and Mercury Cougars from the 60's. We still have at least one more independent shop nearby that claims that they work on Jaguars to try. We'll see.

[PoolGuy]

Bloody poor customer service is a rapidly spreading problem everywhere and in all sectors.
If you manage to find a good place tell everyone you can think of how good they are.

Why is it poor customer service? (Unless you mean by the manufacturers rather than the individual garage?)

[Steam]

 

Bloody poor customer service is a rapidly spreading problem everywhere and in all sectors.
If you manage to find a good place tell everyone you can think of how good they are.

Why is it poor customer service? (Unless you mean by the manufacturers rather than the individual garage?)

 

Because you do not need any electronic equipment to do an oil change or a basic service. and code readers are 10 a penny to the auto trade.

[PoolGuy]

Because you do not need any electronic equipment to do an oil change or a basic service. and code readers are 10 a penny to the auto trade.

 

 

 

Interesting view, would you say that I'm providing poor customer service because I choose not to work on above ground pools (those kits that you can buy in diy shops) and hot tubs?

[Homersimpson]

 

Because you do not need any electronic equipment to do an oil change or a basic service. and code readers are 10 a penny to the auto trade.

 

 

 

Interesting view, would you say that I'm providing poor customer service because I choose not to work on above ground pools (those kits that you can buy in diy shops) and hot tubs?

 

Yes if you sold them originally but won't do it now because although perfectly servicable, they are old and you would rather your customer bought a new one.

[PoolGuy]

 

 

Because you do not need any electronic equipment to do an oil change or a basic service. and code readers are 10 a penny to the auto trade.

 

 

 

Interesting view, would you say that I'm providing poor customer service because I choose not to work on above ground pools (those kits that you can buy in diy shops) and hot tubs?

 

Yes if you sold them originally but won't do it now because although perfectly servicable, they are old and you would rather your customer bought a new one.

 

I agree, but I didn't get the impression that this was the case with the op? That's certainly something that I wouldn't do either as it's pretty poor form. 

[sonscar]

As a business I guess you can choose what work you take on confident that you have a supply of new more profitable customers.I do not know this car but some cars have known quirks.A simple oil change,the plastic filter housing is aged and cracks on removal,may not be available new.Customer may not be amused.decide it is too risky so avoid them.Just a thought,Steve..

[Ethel]

 

 

 

Because you do not need any electronic equipment to do an oil change or a basic service. and code readers are 10 a penny to the auto trade.

 

 

 

Interesting view, would you say that I'm providing poor customer service because I choose not to work on above ground pools (those kits that you can buy in diy shops) and hot tubs?

 

Yes if you sold them originally but won't do it now because although perfectly servicable, they are old and you would rather your customer bought a new one.

 

I agree, but I didn't get the impression that this was the case with the op? That's certainly something that I wouldn't do either as it's pretty poor form. 

 

 

 

The car's a rebranded Ford. It only existed because of  brand image & reputation. What did Tata buy it for if they aren't interested in maintaining it? Would anyone pay £65k for a Tata I-pace?

[sonscar]

You do not pay 65k,you pay a deposit( in very small print on television for one second) then a comfortingly agreeable fee for some years.Plus it enhances your family life,makes your partner stare adoringly at you and even goes so far as to make your children worship you.Steve..

[xrocketengineer]

Well guys, I think that this is the tip of the iceberg. I think that as the cars have more and more technology, they will become obsolete a lot quicker. The ongoing example these days on this side of the pond is that a bunch of cars are losing their telematics capability because they use a 3G connection to "phone home". The cell phone companies are switching to the 5G technology and in order to free up the frequency spectrum needed the 3G service is being discontinued, affecting a lot of people with old phones too.

 

https://www.caranddr...et-sunset-cars/

 

Not only that, a few weeks ago I was reading that in Seattle, Washington state, several radios on Mazdas got bricked when they tuned to a particular radio station. The reason was that the station sent image files on the HD radio frequency but the ".jpg" extension was missed. So the radio and nav system was so fragile that it broke. A replacement was $1500.00 and none of these cars are under warranty. Apparently Mazda replaced some for free but that does not seem to be the standard practice.

https://arstechnica....inment-systems/

Edited by xrocketengineer, 06 March 2022 - 02:28 AM.