20 replies to this topic

[Jammy]

He he, these threads seem to post up every now and again. Sometimes its MiniSpares, other times its MiniSport or another mail order company. Personally I haven't really had any problems with any of the companies. But it seems that this new website of MiniSpares is having a few teething problems! As well as other factors.

[Leonard]

But it seems that this new website of MiniSpares is having a few teething problems!

the new sites been up for ages now and people are still having problems. sometimes the descriptions are a bit vague, eg i ordered "grill screws", and i got one grill screw. by phone theyre much better tho

[roberts]

i didnt order off the web-site though

[roberts]

My items did not arrive today...and i know have to return to university so i wont be getting the parts

Dear Mini Spares,

On Saturday 21st May I wrote you a letter explaining my situation with items I had ordered.

This is the letter I sent:

FIRST LETTER IS ATACHED HEAR

It is now Monday 23rd May and I have still not received my items. Throughout all my conversations with you at Mini Spares today (4 in total I believe) I was assured I would receive a refund if the product did not arrive by 5pm.
During my last phone call shortly after 5pm I was told this is not possible as my items are in transit.

Once again, why have I been lied to and why was I not told this before??

I have explained my situation to people at mini spares and explained that I am leaving back to university tonight, and need to parts. As I only have one working headlight, they have known this all along.

Once again I feel bitterly disappointed and let down with how I have been treated.

I have said it before and ill say it again, I don’t I don’t appreciate being lied to if you did not have the items in stock why was I not told this? And if the item was not going to be collected by the courier for 5 days why was I not told this? And why was I told I could have a refund if the people at Mini spares knew all to well I could not have one?

They have tried to make excuses saying you had a show last week and are very busy, they tried to blame UPS, but at the end of the day its YOUR fault at Mini spares for not shipping the items to UPS until Friday 20th May.

I know have to wait two weeks to get a refund, as there is no one home until then.
As a student you can imagine how much £86 is to me.

I can’t express how disappointed and upset I am with Mini Spares.

I have posted my troubles on www.theminiforum.co.uk and it seems that i am not the only person who’s had problems.

Perhaps you should take a long look at it as many mini enthusiasts are quickly moving to www.dsnclassics.com for mail order parts.

Yours sincerely


Andrew Roberts

another letter....

[MiniSi]

Balls man that sucks - {{Group Moan}} ahhh thats better.

[roberts]

yeah!!

so im now stayin home another night

leaving at 11am 2moro morning so lets hope they arirve!!