Jump to content


Photo

Protech Shocks. Good Service.


  • Please log in to reply
2 replies to this topic

#1 ace01

ace01

    Speeding Along Now

  • Members
  • PipPipPipPipPip
  • 439 posts
  • Location: South
  • Local Club: Mini Cooper Register

Posted 22 October 2020 - 10:05 AM

I bought second hand some nearly new Protech shocks some two years or so ago.  Although the car they are fitted to has not moved since, I just haven't finished things yet(!), one of the shocks had a leak.  I phoned Protech who told me to send in the pair as they might be covered under warranty.  Even though I admitted I had not bought them new.

 

Shocks duly sent off, I phoned a couple of days later simply to ensure they had arrived.  The chap I spoke to said they had them and would be repairing the problem and there was no charge.  The next day they arrived with me.

 

What can I say?  Brilliant service.  



#2 Maccmike8

Maccmike8

    Mini Mad

  • Members
  • PipPipPipPip
  • 233 posts
  • Location: uk

Posted 22 October 2020 - 10:17 AM

Wow that is a great service.



#3 cooperd70

cooperd70

    Speeding Along Now

  • TMF+ Member
  • PipPipPipPipPip
  • 381 posts
  • Location: London

Posted 22 October 2020 - 12:36 PM

Now that's customer service 😊




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

Mini Spares