My pickup is going through the same thing, with me ringing the insurance co (NIG, through Adrian Flux) every few days and getting no straight answers. They won't say whether they're writing it off or not and they never reply to my calls. It's been more than three weeks now. I've made an official complaint to NIG and to the broker.
My excess is £200 and I'd saved up some cash for modifications so I've gone ahead with the repairs anyway. There's no way Huey is going to be written off by some half-baked trigger-happy claims monkey who just wants to send everything to the scrapper for a few quid write-off value.
I used to insure Huey for an agreed value (£4,000) but the amount of paperwork got so stupid I stopped. If it wasn't for the law making insurance compulsory most of the insurers would be down the job centre.
In fairness the damage was my fault in the first place and I believe the repairs to the other car have gone ahead ok, with a courtesy car provided etc.
Rant over
As for advice I can only say what I intend to do, which is first to get Huey back safe and sound and then if I can't get any joy from the insurers I'll be contacting the local paper and tv station with a cracking yarn about the brave little mini that went all the way to Germany and back and raised money for charity, only for a cruel insurance man to cast him on the scrapheap after a bump. But lo and behold, here is Huey as good as new and ready to raise more charity cash etc blah blah. Dammit, I spent 30 years on newspapers writing this sort of stuff about other people so it's about time I benefited from my old craft. :cool:
BUT! cause i carried on with the claim they came and inspected the car and said owww its not a right offf :grin:. 
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