29 replies to this topic

[mini-luke]

How can it be the sellers responsibility to ensure the item gets to the specified address?? Surely it's royal mails responsibility! (or the currior)...
The seller can only have proof of postage unless its tracked and not all items are. If it is the sellers responsibility he may as well deliver it himself ha ha

Because someone has to take responsibility, and as it's the seller that chooses the service it should be them. Why should the buyer be out of pocket because the seller chose to use a cheap dodgy courier service?

[megamini_jb]

How can it be the sellers responsibility to ensure the item gets to the specified address?? Surely it's royal mails responsibility! (or the currior)...
The seller can only have proof of postage unless its tracked and not all items are. If it is the sellers responsibility he may as well deliver it himself ha ha

That's exactly how I see it.

I've always posted items normal service (like most other people on ebay) and it's stated on ebay what postal service with be used.

[mini-luke]

How can it be the sellers responsibility to ensure the item gets to the specified address?? Surely it's royal mails responsibility! (or the currior)...
The seller can only have proof of postage unless its tracked and not all items are. If it is the sellers responsibility he may as well deliver it himself ha ha

That's exactly how I see it.

I've always posted items normal service (like most other people on ebay) and it's stated on ebay what postal service with be used.

http://pages.ebay.co...t-received.html

Read that. eBay may at their discretion refund the buyer as a no fault refund, but I don't know if it happening in ages, used to happen a lot when the eBay based resolution centre was set-up when they didn't have a means of retrieving the money from the seller. Now they do.

If a buyer contacts us about an item that hasn’t been received, you can resolve the case by providing proof of delivery. We'll ask you to provide tracking information for your case that shows:

• The delivery status of the item as delivered.

• The date of delivery (which shows you sent the item within your stated handling time).
• The buyer's address, displaying at least the town/city or postal code of the address shown on either eBay's Order Details page or PayPal'sTransaction Details page.
• For items £150 or more, proof of the recipient's signature.

Note proof of delivery, which is not proof of postage.

Edited by mini-luke, 16 May 2012 - 08:22 AM.

[megamini_jb]

What's annoying though is the buyer can easier say that they never received the item when they might have done (not saying that's the case), but then what about the seller.... Yes I know there is tracked postal service, but not everyone sends items tracked. My feedback is nearly 300, 100% which is mainly selling and always been sent 1st class or standard parcel depending on weight so I have just done what I have always done.

[mini-luke]

What's annoying though is the buyer can easier say that they never received the item when they might have done (not saying that's the case), but then what about the seller.... Yes I know there is tracked postal service, but not everyone sends items tracked. My feedback is nearly 300, 100% which is mainly selling and always been sent 1st class or standard parcel depending on weight so I have just done what I have always done.

I've sold in excess of 5000 things on eBay, and sent nearly everything standard 1st class. Yes, you do get the odd dodgy buyer who will claim an item does not arrive when it does, unfortunately there's not a lot to be done but grin and bear it. If you look at it from a business point of view, for low value items it works out cheaper to replace 1 in 10 than to send them all recorded, and the amount of paperwork to do so would drive you crazy.

[megamini_jb]

So ebay/paypal, who ever it goes through are most likely going to close the case in his favour?

[mini-luke]

So ebay/paypal, who ever it goes through are most likely going to close the case in his favour?

Who's the case with, eBay or PayPal?

[megamini_jb]

So ebay/paypal, who ever it goes through are most likely going to close the case in his favour?

Who's the case with, eBay or PayPal?

ebay as I haven't heard anything from paypal about a dispute yet. They have put the funds on hold, but I only had half the value of the item in my paypal, which as made the other half of the value of the item in the red on paypal. Will they use my bank linked with paypal to get the rest of the money if in his favour?

Thank you

[megamini_jb]

It's only a 'item not received' case, then he can go through customer support on the 23rd if nothing is sorted or hasn't received the item by then

Edited by megamini_jb, 16 May 2012 - 08:48 AM.

[mini-luke]

So ebay/paypal, who ever it goes through are most likely going to close the case in his favour?

Who's the case with, eBay or PayPal?

ebay as I haven't heard anything from paypal about a dispute yet. They have put the funds on hold, but I only had half the value of the item in my paypal, which as made the other half of the value of the item in the red on paypal. Will they use my bank linked with paypal to get the rest of the money if in his favour?

Thank you

Normally it'll stay in the red and when you try and buy something in PayPal they'll tack on the minus amount and take it then. If you don't buy anything I don't know of them taking it without permission, but they do get nasty with debt collectors if you don't pay up.

I'd upload the proof of postage as it'll buy you some time (assuming the buyer is honest enough to say it's arrived if it does). Make sure you point out the emails that were sent about needing the items to eBay if they were unreasonable in their delivery expectations.

[megamini_jb]

Alright, thank you Luke.

[surfblue63]

It is not the buyers responsibility if the Royal Mail have lost the package.

You sent the item so you in effect have a contract with them.

The buyer has a contract with you so they can claim from you if the item is lost. If they do then you should make a claim wth the Royal Mail for loosing the item. You have the proof of posting so youcan and should make a claim from them.


They offer up to £46 compensation on items sent by Standard Parcels.

http://www.royalmail...tandard-parcels

This is how Ebay and Paypal will see it, you sent the item and you used the Royal Mail, so you should claim from them to retreive compensation for the lost item.

PS As a rule, as I sell a lot on Ebay, if I have a seller that makes a claim for non delivery, I usually block them from my listings, so it doesn't happen again. If more people do this dishonest buyers will soon get the idea that they are not welcome. I aslo do the same with sellers who sell stuff that is not as described.

Edited by surfblue63, 16 May 2012 - 03:36 PM.

[Cerberus]

Also, bear in mind that Royal Mail won't be interested until 25 days have passed since you posted it. Then it's lost and you can make a claim.

[Carlos W]

The problem is, Royal Mail contact the buyer to confirm they haven't received the item, if they don't respond you get nothing!

I like the idea of blocking these buyers, but what happens if it has genuinly been lost?

[liam1288]

So just because I choose standard delivery with royal mail means my item is more likely to get lost due to negligence...?! It should be the same standard of care and responsibility weather it's second or first class! First just gets there quicker...
IMO that's just a poor excuse for royal mail or any delivery company