Update on this:
Problem is half sorted.
Went to minispares midlands and after much discussion while I sat there for just over an hour, the wipers were re funding/replaced with a new set.
The new set are still smearing slightly but much better than before, il see how long they last.
What is not sorted however is the fuel cap...
I was informed my ORIGINAL PURCHASED DATE for the cap was September 2011, so they would not honour the warrentee, even though i have had two NEW replacements SINCE the original purchase date.
Which on an item which is clearly faulty, is pathetic. The warrenty is therefore just masking the **** quality of the product, now i am left out of pocket.
Meaning i am now stuck with using an old leaky fuel cap while I source a better quality replacement from elsewhere.
For a customer who must of spent thousands over three years, i think this is very poor and was very pissed off.
The offending items have been sent off for a review.
Unhappy customer.
Just like to add that this post does not reflect negatively on the better members of staff at the midlands store (everyone knows who) who i know would of sorted this problem within minutes, not the hour and a half i wasted out my day.
Quality Issues - Minispares
Started by
GTIAlex06
, Dec 05 2012 04:47 PM
22 replies to this topic
#17
Jordie
-
- TMF+ Member
-
- 13,567 posts
Traders Area Specialist Mod, North and Scotland Area Manager
- Name: Jordan
- Location: North East
Posted 31 December 2012 - 05:31 PM
Warranty is always from the original purchase date. Any replacements during that time arent subject to a new years worth of warranty.....same as your car battery. It can be replaced x amount of times under the warranty, but the warranty doesnt extend with each new battery.
I havent had any issues with minispares, but i avoid buying some items like chrome wiper arms and go for second hand genuine mpi wiper arms with bosch blades which is the best wiper arm/blade combo ive ever had on a mini.
I havent had any issues with minispares, but i avoid buying some items like chrome wiper arms and go for second hand genuine mpi wiper arms with bosch blades which is the best wiper arm/blade combo ive ever had on a mini.
#18
Noah
-
- Members
-
- 4,136 posts
Up Into Fourth
- Location: NE London/Essex
- Local Club: Essex Mini Club
Posted 31 December 2012 - 05:35 PM
To be honest I'm trying to stay away from the main few traders.
I must say, NK Trading have been very helpful. I'm picking up some panels next week at a Incredible reasonable price. Same non-gen stuff as minispares but at almost half the price.
I must say, NK Trading have been very helpful. I'm picking up some panels next week at a Incredible reasonable price. Same non-gen stuff as minispares but at almost half the price.
#19
yeti21586
-
- TMF+ Member
-
- 3,725 posts
He's A Lumberjack And He's OK
- Name: Chris
- Location: Hampshire
- Local Club: None
Posted 31 December 2012 - 05:40 PM
was your fuel cap a vented one or a non vented one, my non vented one never used to leak and then i changed it to a vented one and this did, it just meant that i didnt fill the tank to the brim
#20
GTIAlex06
-
- Members
-
- 1,562 posts
Camshaft & Stage Two Head
Posted 31 December 2012 - 06:00 PM
It was a new one they had put back in production recently to fit the saloon.
#21
Ipod
-
- Members
-
- 2,024 posts
Up Into Fourth
Posted 01 January 2013 - 01:18 PM
I got the heavy duty wipers, and they done the same (left a smear at eye level)
Called them and they said they had a bad batch of blades and sent me a new set for free (that worked fine), and told me to bin the dodgy set
Iv had nothing but great service and parts from them, and been using them for years.
Go find a rabbits foot to rub, think you had a run of bad luck
Called them and they said they had a bad batch of blades and sent me a new set for free (that worked fine), and told me to bin the dodgy set
Iv had nothing but great service and parts from them, and been using them for years.
Go find a rabbits foot to rub, think you had a run of bad luck
#22
GTIAlex06
-
- Members
-
- 1,562 posts
Camshaft & Stage Two Head
Posted 03 January 2013 - 01:48 AM
Yes I am fully aware that by law they fulfilled their requirement regarding the cap however I don't see that as good customer service in terms of the amount of times it's been replaced + the time and effort I have had to go to to try and resolve it. So you would be happy having yo buy a new fuel cap after its lasted around 6 month? no. you wouldn't. And the example of a car battery is rubbish as that's a wear item where to be honest I don't expect a fuel cap to degrade/break/leak/have the lock come out with the key/leave you stranded after a few months...but that's okay because they fulfilled their 12 months...I'll just buy a new one... hmmm.
#23
Noah
-
- Members
-
- 4,136 posts
Up Into Fourth
- Location: NE London/Essex
- Local Club: Essex Mini Club
Posted 03 January 2013 - 01:55 AM
Yes I am fully aware that by law they fulfilled their requirement regarding the cap however I don't see that as good customer service in terms of the amount of times it's been replaced + the time and effort I have had to go to to try and resolve it. So you would be happy having yo buy a new fuel cap after its lasted around 6 month? no. you wouldn't. And the example of a car battery is rubbish as that's a wear item where to be honest I don't expect a fuel cap to degrade/break/leak/have the lock come out with the key/leave you stranded after a few months...but that's okay because they fulfilled their 12 months...I'll just buy a new one... hmmm.
After seeing your experience, I'm just gonna clean mine up with auto sol. To be honest I'm not shocked at the quality of new parts. Rover parts are not that great quality they don't need to be made any worse
1 user(s) are reading this topic
0 members, 1 guests, 0 anonymous users
