20 replies to this topic

[Globule]

Yeah I'll give them a call tomorrow its just annoying you spend £55 on stuff for it not to be any good iv now gota pay for it to be sent back

Did they actually say that you have to pay to return or was you presuming before calling? I'd be very surprised if they won't pay for it assuming it is their error! 

[sonikk4]

I have found them to be nothing but helpful even down to machining the lightweight hinges we had bought for Project Erm when we found they would not fit. (Down to pattern hinges being used to set up the door gaps and nothing to do with their hinges)

 

Give them a call and i'm sure they will sort everything out for you. 

[Archived1]

They are top guys at DSN and I have never heard of the products from there being called "crap" before.

I'm sure its an honest mistake and I am sure they will stand by the products and help resolve the issue.

 

They are some of the last remaining 'good guys' in the mini trade.

[WiredbyWilson]

Call them. I have had parts from them and did have an issue with the bulkhead plate for the heater hose. The holes didn't line up with the minispares engine steady and the hole wasn't large enough for the heater hose to pass through.

 

I contacted them and sent numerous photos and the reply I received was "well your engine steady is obviously wrong and ALL minis had 1/2" heater hoses not 5/8".

I wasn't impressed but at the end of the day I simply had to modify it myself.

 

But at least give them a chance to rectify it, I won't be buying from them again but that's my choice.

Edited by Wilson1330, 28 November 2013 - 07:19 PM.

[ado15]

I bought 3 things from dsn classic a brake servo plate a heater stub take off and a pressure relief valve cap

And the stub take off and pressure valve cap both of them in my opinion are crap
There is black marks all round the cap like its not been annodised properly and the stub has marks all round the surface were the bolts go though

What are dsn classics like wen you want to send somthing back?

 

Please give us a call when you get a chance or drop us an e-mail will some pictures please. As others have kindly said, we pride ourselves in customer service and will do all we can to assist.

 

 

 

Call them. I have had parts from them and did have an issue with the bulkhead plate for the heater hose. The holes didn't line up with the minispares engine steady and the hole wasn't large enough for the heater hose to pass through.

 

I contacted them and sent numerous photos and the reply I received was "well your engine steady is obviously wrong and ALL minis had 1/2" heater hoses not 5/8".

I wasn't impressed but at the end of the day I simply had to modify it myself.

 

But at least give them a chance to rectify it, I won't be buying from them again but that's my choice.

 

 

I wouldn't normally respond, but I feel I deserve the right to defend ourselves. But firstly, if you feel you were poorly treated, I apologise. It would never have been intentional.

 

With regard to your comments, what you were told is that cars with heater hoses passing through the bulkhead plate in that position always had 1/2" hoses. By the time they went to 5/8" hoses, they passed through the face of the bulkhead. The plates are manufactured to OE dimensions. The brackets on many 'ultimate' steady bars are not renowned for being the most accurate. They get away with it because the holes in the bulkhead are way over sized.

 

The plates, as supplied, work perfectly well. We cannot be responsible for other aftermarket products which you wish to fit in the same place.

 

We appreciate that you approached us with your concerns and we listen to everyone. However, in this instance, we felt it was not a fault in the product.

Edited by ado15, 02 December 2013 - 10:30 AM.

[ado15]

Since we haven't heard from you minilee94, I assume you are using the parts supplied?