Im writing a review of the two garages in Bradwell, Derbyshire.
As some of you may know my 97 mpi had a new gearbox fitted here, both garages work together and it has had work done at both on this job. Garage names are "White Heart Garage, Bradwell" AKA "P.B Harrison Mechanical Engineer" and the other garage he work together with is "Dale End Test Centre"
It went to the garage after breaking down on me and being towed back by the RAC. I left it at the garage and told the mechanic/owner to fix it. It turned out to be the driveshaft's and gearbox needing replacing. I then left it with him to fix, 1 month later I ring them up to ask what's taking so long, he says he has not started it yet but will do on the following Monday. Another month passes, I call round on them to be told, no we still haven't started, we will do on Monday for definite. I then went around every Friday for the next month and got the same sort of answer, on one occasion I was told "no ive not started it", when asked why haven't you, I got the response of "I just haven't" and he then got into his car and drove off leaving me stood in his yard. at the 3 month 2 week mark they finally after much persistent nagging started work.... but had taken it to the other garage in the village, realised he had no engine lifting equipment (id have thought basic kit for a garage) and so then had to take it back down. A week later the engine came out, it was then left outside for a day in the rain before being taken out to the gearbox restorers who had to tell the garage to change the oil filter as it will have bits of sharp metal in it that could damage the engine.
I went around to the garage a few days later to find the bonnet left open, doors unlocked, and dirty parts on my seats, I had to go home, get my spare keys to secure the car and stop the wind taking my bonnet off. This had also left electrics exposed.
after another 2 weeks I call round to be told it will be ready on the following Monday or Tuesday, it was on the Thursday I got it back.
4 months and a bit after it first went there, I have spoken to other garages and mechanics, all are saying it should take 2 weeks tops and cost around £1,000 - £1,500. He charged near as makes no difference £2,000.
This is not the end of my issues, he has chipped the paint off of my bonnet, scuffed my new wheels, allowed the inside to get deep in water, damaged my dashboard, moulding of carpets and seats, rusting of body and floor, I have found a major misfire on the engine now, an erratic idle and one side of the suspension is sitting lower than the other. Finally badly corroded brakes that he had the cheek to point out and recommend I replace, they were brand new when it went in. No doubt some other issues I have forgotten about / are yet to find.
So to summarise, he has taken a huge and unnecessary amount of time to do a less than average job, damaged my car, allowed it to deteriorate, and overcharged, oh and have not heard of the term "customer service".
I would recommend avoiding these jokers at all cost.
James.
Edited by sonikk4, 08 February 2014 - 06:54 PM.
