Good afternoon TMF,
Basically, a very simple question…
Is the extra cost for a 1st class Royal Mail services worth it, or are you happy with Royal Mail 2nd class?
And an explanation of why we want to know…
When we started out in 2008 we made the decision to send all parcels on signed for services (so everything we sent could be tracked by ourselves and the customer). Back in 2008, Royal Mail prices, weight and size categories were completely different, allowing us to send our small items (such as rear wheel arch covers, dash rail covers, door plastics etc.) on a recorded 1st class service for £3.20.
This P&P price worked, as the cost of the P&P was less than the cost of the item.
Unfortunately, now five and a half years later, the same P&P service costs £5.50. And, as Royal Mail prices have risen, sales of small items have gradually dropped. It's not rocket science to see why, the P&P cost is now more of an expense than the cost of some items (namely rear wheel arch covers).
As a result, we have made the decision to to drop the recorded signed for option and also change one of our jiffy bag sizes, which will allow us to add a second cost for Royal Mail services (everything is currently sent on the same service - small parcel 1st class recorded).
The new prices will be either as follows:
- Large letter (so rear wheel arch covers, front door plastic, back door plastics, trim-clips): £1.60
- Small parcels (so dash rail covers, full sets of plastic door sheetings, lower dash trays, rear pocket covers, rear pocket liners): £3.90
- Large letter (so rear wheel arch covers, front door plastic, back door plastics, trim-clips): £1.50
- Small parcels (so dash rail covers, full sets of plastic door sheetings, lower dash trays, rear pocket covers, rear pocket liners): £3.50
A couple of discussion points:
- Would you rather pay the extra money for a 1st class service or, is a 2nd class service sufficient?
- Most things are made to order, so very little is dispatched same/next day here at Optimise. But even so, does the P&P service time scale matter to you?
Also, any feedback regarding the matter is welcome, so please fire away.
Andy @ Optimise Automotive
Edited by roberts, 13 May 2014 - 03:45 PM.