Damper length controls ultimate droop of the suspension. There are different spec dampers for lowered cars.
I suspect your dampers are standard length and they are bottoming out. Raising the suspension will help.
Thanks everyone for the advice.
Yes so the car has effectively been lowered and I am using standard length dampers. With all those passengers it seems possible that the dampers are bottoming-out when I hit a bump.
I will check and reset the car to standard height at the weekend. Hopefully that will do the trick but I'll monitor the situation.
Ah, since it has been lowered, then it would more than likely be the dampers bottoming out.
Some will take this OK and others it can damage them internally.
Shorter shocks should sort it.
Mmmmmm in my investigations over the years I found that the top of the shocks did not change. The bump stop was in the same place so as to stop the wheel from contacting the edge of the wheel housing/body. So while the stroke was changed the max compressed point was the same. As defined by the top mount and the bump stop.
images of a non standard shock to kinda of show what I mean.
Shock open.
shock closed.
this does not change (much).
the body length tends to be the same all that changes is the stroke.
start point, droop, changes but bump is the same.