I have just recently bought a heated windscreen from MiniSpares, I then received an email saying they did not want to send a windscreen to me due to the risk of it breaking. I had a quick read through their info on this and it says that for them to ship it to me, I had to accept full responsibility for the windscreen during transit.
So I emailed saying that I accepted full responsibility so long as the windscreen was properly packaged......
Well, my windscreen arrived and, to be completely honest, I don't think a 12 gauge shotgun would have been able to damage the windscreen
Top marks from me, obviously went above and beyond with the packaging