I run my own retail shop supplying and repairing electric cycles and I would never have survived decades in business if I acted the same way as they do, how can a company design and sell a product of such poor quality and get away with it for so long!
If nothing else, I'm hoping that this post will advise at least 1 person that is currently looking to buy a brake upgrade... don't go to minisport! Such a shame as it has rendered the mini back in the garage where it has been for 10 years whilst restoring.. at least I got to drive it for a few weeks I guess
