This post has just saved me parting £.... I have been discussing purchasing the whole Interior from this chap... he had even sent me samples...
Unfortunately this seems to be pretty typical of him, the only communication he seems to have with his customers is all prior to any sale. He will happily answer your queries and be really quite helpful right up until he has your order, after which time he fails to respond to emails. What's even more annoying, is that over the summer months he can be seen at shows with his trade stand, taking orders from unsuspecting buyers, whilst he has a backlog of unfulfilled and oversized customers who've been bombarding him with emails demanding their money back. How on earth he's still in business I have absolutely no idea, it can't be due to reputation, or from repeat business, that's for sure!
Oh and the reason he doesn't answer phone calls, is because he can't hear the phone over the all the noise in his workshop apparently!