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#31 Shukran

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Posted 29 August 2013 - 03:38 PM

They are the main Mini parts supplier that I use if I need some odds and ends. I usually go to the premises but I do order off their eBay shop as well quite often. In my experience though, they are always busy with something there, so don't expect them to have time to jump straight onto a case. You'll be put in the line of things to do as there is only one person doing the web orders and packing.

HJ22, I don't expect them to drop everything and serve me, I just expect them to contact me and explain the delay! If they do not have enough staff, employ more. You Brits sure could learn something about customer service from the Americans!

 

It would be rather difficult for me to go there as I am in Abu Dhabi, that is why i use companies with a web presence, if they want us punters to use their eBay shop they need to tell us so on their web page.


Edited by Shukran, 29 August 2013 - 03:41 PM.


#32 Shukran

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Posted 29 August 2013 - 03:43 PM

I didn't get the promised phone call, but I have got an email telling me that most of my order is being shipped today.



#33 HJ22

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Posted 29 August 2013 - 03:44 PM

 

They are the main Mini parts supplier that I use if I need some odds and ends. I usually go to the premises but I do order off their eBay shop as well quite often. In my experience though, they are always busy with something there, so don't expect them to have time to jump straight onto a case. You'll be put in the line of things to do as there is only one person doing the web orders and packing.

HJ22, I don't expect them to drop everything and serve me, I just expect them to contact me and explain the delay! If they do not have enough staff, employ more. You Brits sure could learn something about customer service from the Americans!

 

It would be rather difficult for me to go there as I am in Abu Dhabi, that is why i use companies with a web presence, if they want us punters to use their eBay shop they need to tell us so on their web page.

 

 

Sorry, just read what I wrote. I didn't mean to seem rude. >_< 
I just was saying, for the amount of sales and orders they seem to get they are quite small and busy.



#34 Shukran

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Posted 29 August 2013 - 04:01 PM

 

 

They are the main Mini parts supplier that I use if I need some odds and ends. I usually go to the premises but I do order off their eBay shop as well quite often. In my experience though, they are always busy with something there, so don't expect them to have time to jump straight onto a case. You'll be put in the line of things to do as there is only one person doing the web orders and packing.

HJ22, I don't expect them to drop everything and serve me, I just expect them to contact me and explain the delay! If they do not have enough staff, employ more. You Brits sure could learn something about customer service from the Americans!

 

It would be rather difficult for me to go there as I am in Abu Dhabi, that is why i use companies with a web presence, if they want us punters to use their eBay shop they need to tell us so on their web page.

 

 

Sorry, just read what I wrote. I didn't mean to seem rude. >_< 
I just was saying, for the amount of sales and orders they seem to get they are quite small and busy.

 

No worries. One thing is for sure, I will not be contributing to them being overworked from now on.



#35 seancv1

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Posted 30 August 2013 - 10:25 AM

It seems like this is a rare occurrence which is unfortunate , I myself have had nothing but first class service from them .

#36 WiredbyWilson

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Posted 30 August 2013 - 12:39 PM

 

Have you tried calling them again? Simply sitting waiting for an email reply isn't helping them.

 

W&P have not had a bad name to my knowledge - seems some people prefer keyboard conversations these days which cause more issues than they solve.

 

As JuJu has said, and has first hand dealings with them - pick up the phone!

Wilson, I am in Abu Dhab,i it is not cheap to call - I called them about six times already.

 

They promised they would mail me - I am not the one not communicating also I am not the one providing a service for money. I have paid my money, now I expect W&P to keep their side of the bargain, they are offering goods for sate and I gave money for said goods.

 

I called, again today and was told that the man was busy and would call me back, guess what? No call.

 

 

My brother in law lives in Abu Dahbi - im fully aware of the costs of calls :)

Yes you have paid for a service you felt you werent getting - so you need to make them aware you are not happy. Waiting for them to call you so you can complain is a bit fool hardy.

 

I think the lesson here is to always speak to someone - I try to avoid web ordering as more often than not its a nightmare. Speak to a real person who will then have to take ownership of your order :)

 

They are a great company, but as already said, your case is not the norm and factors of disatnce, time differences and a poor web site have all contributed.

 

But the stuff is on its way so happy days :)






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