They are the main Mini parts supplier that I use if I need some odds and ends. I usually go to the premises but I do order off their eBay shop as well quite often. In my experience though, they are always busy with something there, so don't expect them to have time to jump straight onto a case. You'll be put in the line of things to do as there is only one person doing the web orders and packing.
HJ22, I don't expect them to drop everything and serve me, I just expect them to contact me and explain the delay! If they do not have enough staff, employ more. You Brits sure could learn something about customer service from the Americans!
It would be rather difficult for me to go there as I am in Abu Dhabi, that is why i use companies with a web presence, if they want us punters to use their eBay shop they need to tell us so on their web page.
Edited by Shukran, 29 August 2013 - 03:41 PM.