42 replies to this topic

[Mini25racer]

well after alot of time. nuffin has happened both P&L MINI and MOTORSPORT have not said anythink back... so if anyone who reads this is thinking of buying any fibre glass parts from motor sport or P&L mini. be very careful.. and has another guy said on this P&L mini are rude. and they are they have done it to me alot of the time. when i have ordered somthin.. and its late. another thing dont ask for fast delivery you dont get it .. the 24hour postage C**p. total waste of time.. onbe of my mates was looking at P*L mini and i told me about the place from whats happened on my account. an he wont go there. the best place for a flip front or parts.. is MINISPORT all mini parts / TDKRACING they only do fibre glass stuff/ you also have huddsfield mini spares. they all are very friendly and will help you get the right part for you mini..

but saying that P&L mini dont like talking over the fone.. i had problems with the brace bars i foned them and once again they pointed my car said its wrong.. wel i know for a fact it is not. because i had a engineer come out . and two bodyshop people to come out.. to find out if it is my car and they said its the parts


well all just be careful buying from them ..

[Body stylist]

OK, just seen this thread and i would like to point out a few things

The front is one of mine, it is from the new moulds that where done in 2006, this particular front mould has had over 200 manufactured from it and these have been sold through most major mini suppliers throughout the world

this is the 1st issue we have had and i have tried to rectify the issues direct as P&L, like me, havent had any issues with them, they asked for my advise.

the mini in question has had a lot of repairs, especially around the scuttle area
the front in all the images i have seen has not been sat at the correct angle and there has never been an image of the entire front sat correctly on the car, just seperate side shots
the images have been passed to other suppliers such as TDK for their views and there responce is the same as ours.

P&L have offered to refund or replace the front - which is something they do not have to do due to the length of time the customer has had the front

We had instructed P&L to let us have the front back to fit into the mould to check it.

these offers have had no responce from the customer to my knowledge, so what more can they do???

i am now in the opinion that the item was purchased over 6 months ago, the customer has declined a refund or replacement. therefore i will now advise P&L that a replacement shouldnt be issued.

since we have been in contact with the customer a further 18 fronts have been sent out, all have had no issues what so ever.

As the supplier i should not be involved in the 3rd party transaction, but i do because thats the company we are - we work on reputation and recomendations

unfortunatly, there are some people you just cannot help

Edited by Body stylist, 05 June 2007 - 10:25 AM.

[Matt]

sorry but to me it looks like he wants a refund...

i am now in the opinion that the item was purchased over 6 months ago, the customer has declined a refund or replacement. therefore i will now advise P&L that a replacement shouldnt be issued.

simply shows the mentality.. of p&l minis.. especially considering ive had first hand issues with them. I was hung up on.. and i dont believe i was rude or asking anything too special.. just my money back from them which i had parted with 24hrs before on a bank holiday?

As the supplier i should not be involved in the 3rd party transaction, but i do because thats the company we are - we work on reputation and recomendations

without sounding too agressive i think you should start working on the way p&l minis promote your business then, as you might know.. i own a-serious.com.. and anyone who has asked us about flip fronts ive refered to other companies passed them onto tdk racing who is now a sponsor.. although you supply products to all of them.. my personal experience with p&l minis has made me have serious doubts about them as a company.

hese offers have had no responce from the customer to my knowledge, so what more can they do???

well they have his address details and presumably a contact telephone number? if hes on here moaning that he hasnt had a refund or a replacement.. then surely the matter isnt sorted?

[Body stylist]

sorry but to me it looks like he wants a refund...

i am now in the opinion that the item was purchased over 6 months ago, the customer has declined a refund or replacement. therefore i will now advise P&L that a replacement shouldnt be issued.

simply shows the mentality.. of p&l minis.. especially considering ive had first hand issues with them. I was hung up on.. and i dont believe i was rude or asking anything too special.. just my money back from them which i had parted with 24hrs before on a bank holiday?

i cannot coment on that or any other dealings as i am the supplier to P&L, i have only commented on this thread as i know some info about the proceedings. however, as you will know if you are a company the DSR state a product must be delivered within 28 days of phone / web order unless stated by seperate comunication that it will be longer. As a Trade to Trade deal, any order you may of placed with P&L would not be covered by the DSR, therefore you should of confirmed stock before ordering. I would also be amazed if you had cancelled within 1 working day that there would be an issue, P&L are a stockist of our products apart from the fronts and some kits which we are usually on back order for, if thats the case, nobody would of had the kits!!

As the supplier i should not be involved in the 3rd party transaction, but i do because thats the company we are - we work on reputation and recomendations

without sounding too agressive i think you should start working on the way p&l minis promote your business then, as you might know.. i own a-serious.com.. and anyone who has asked us about flip fronts ive refered to other companies passed them onto tdk racing who is now a sponsor.. although you supply products to all of them.. my personal experience with p&l minis has made me have serious doubts about them as a company.

As with many of the companies i supply, many sell my products as there own brand, this isnot unusual, it just means they can charge varing rates (and believe me, some of them do!!) so P&L are not damaging my reputation in any way, after all this wasnt MY customer.

hese offers have had no responce from the customer to my knowledge, so what more can they do???

well they have his address details and presumably a contact telephone number? if hes on here moaning that he hasnt had a refund or a replacement.. then surely the matter isnt sorted?

i never said it was, but after i posted that i have had a look at his other posts

it says he has sold it

Could do with a new coat actually

lol well people. Sold the flip front...

so, how can anyone be expected to refund him now?

but, the deal is not between him and I, i have just stated what i know about it.

[Jammy]

On a side note, I appreciate you taking your time to answer these matters Body_Stylist. Not many traders dare to venture on these forums, and even less dare to get involved in matters such as these!!

[Matt]

i cannot coment on that or any other dealings as i am the supplier to P&L, i have only commented on this thread as i know some info about the proceedings. however, as you will know if you are a company the DSR state a product must be delivered within 28 days of phone / web order unless stated by seperate comunication that it will be longer. As a Trade to Trade deal, any order you may of placed with P&L would not be covered by the DSR, therefore you should of confirmed stock before ordering. I would also be amazed if you had cancelled within 1 working day that there would be an issue, P&L are a stockist of our products apart from the fronts and some kits which we are usually on back order for, if thats the case, nobody would of had the kits!!

this was a typical PERSONAL deal.. none what so ever to do with a-serious.

so the typical 28 days etc applies..

[Body stylist]

On a side note, I appreciate you taking your time to answer these matters Body_Stylist. Not many traders dare to venture on these forums, and even less dare to get involved in matters such as these!!

thank you, as i said earlier, i work on reputation, and allthough our main work is with the BTCC, Dutch supercup, britcar etc, etc. i did start off with the mini, so i keep an eye on the mini scene

it just happens i know about this particular query and so i have stated what i know, normally i would not comment on a deal between 2 other people, but i am sure there is more to this than the simple fact he casnt fit a front.

so if anybody has any questions about any of our product feel free to ask!!

[Body stylist]

i cannot coment on that or any other dealings as i am the supplier to P&L, i have only commented on this thread as i know some info about the proceedings. however, as you will know if you are a company the DSR state a product must be delivered within 28 days of phone / web order unless stated by seperate comunication that it will be longer. As a Trade to Trade deal, any order you may of placed with P&L would not be covered by the DSR, therefore you should of confirmed stock before ordering. I would also be amazed if you had cancelled within 1 working day that there would be an issue, P&L are a stockist of our products apart from the fronts and some kits which we are usually on back order for, if thats the case, nobody would of had the kits!!

this was a typical PERSONAL deal.. none what so ever to do with a-serious.

so the typical 28 days etc applies..

ok, so why all the fuss when you had an email quoting 10 days for delivery?? -

to be honest i had major problems with p+l minis...

we ordered an mtec bodykit, and a flip front...
put through the order online...

and 10 mins later we have an email saying that there will be a delay of 10 days for the bits to arrive.. despite the fact on the site it said they had them in stock.. so we phoned them early the next day *placed order on a sunday* and they then said that they couldnt cancel the order because it had gone to the suppliers.
they then got very rude and put the phone down on us.. all i wanted was to get my front end repaired, and if they didnt stock it then id find someone else. i didnt even mind if they sent out the bodykit first and then the front but they said they wanted 100 pound more because the lookalike kit was the only one in store.

we went through the credit card people in the end to get the money back.
as p+l minis refused point blank to refund the money.. even though there was no way the order could have gone to the supplier to be made *by own admission*

surely that is better service than what DSR require????

but again, i dont know the actual deal, just what ive read in this thread

im surprised if you had to go through the credit card company though, doesnt that take months?

[mattyoung69]

I dont see how the situation with A-Serious has anything to do with Bodystylist.....

From what I have read, he has simply offered his knowledge of the dealings with P & L - ie he supplies them and they sell for increased prices....

The complaint that the original poster seems to have had was with a faulty item - however, this was not raised for several months - how many shops would accept you taking a t-shirt back after its been hung up for months on end...

As Jammy said, its nice to see that a trader has taken the time to explain the situation from another side, I havent seen anyone from P&L on here..

I've not heard a great deal of good things about P&L, but thats down to them as a business to sort out, its not the suppliers or postmen if you have been hungup on or spoken to the least helpful member of staff in the world.

[Mini25racer]

well after a long time . with doing cars an fitting fibre glass panels i know if one fits.. but anyways i sold the dam thing to a friend who wants to make a mould put a vent on it .. an then make them an sell them..

[Body stylist]

well after a long time . with doing cars an fitting fibre glass panels i know if one fits.. but anyways i sold the dam thing to a friend who wants to make a mould put a vent on it .. an then make them an sell them..

well done, so you still believe the front is wrong but your friend is going to add a vent and copy it to sell them

cant be that wrong then

[Mini25racer]

well after a long time . with doing cars an fitting fibre glass panels i know if one fits.. but anyways i sold the dam thing to a friend who wants to make a mould put a vent on it .. an then make them an sell them..

well done, so you still believe the front is wrong but your friend is going to add a vent and copy it to sell them

cant be that wrong then

mate to be fair i dont think he really cares about it being wrong... he just wants to make sum money. .i dont really care to be fair.. i sold my mini last weekend...

[minislapper]

mate to be fair i dont think he really cares about it being wrong... he just wants to make sum money.

Nice!