32 replies to this topic

[Its a mini thing]

all it says that in the 14 days if i wish to cancel i will receive any payments i have made, eg admin fees etc back, it dosnt state that i would get fined.

[Hannioli]

i said yeh ok, they said they would send me papers to confirm and i had 21 days to sign them and send them back, if i didnt cover would not continue, right with me so far?

What about them saying that you had 21 days in which to sign the papers to confirm and to send it back, if you didn't then your cover would not be renewed?!?!

Bloody insurance twots!! Money grabbing so and so's, try again and really have a rant at them!! If they said that in their phone call to you then you can argue that it's as binding as your "yeh ok" I'd fight it if I were you.

[Its a mini thing]

i have the papers here and i quote " The underwriters stipulate that all forms MUST BE RETURNED WITHIN 21 DAYS OR COVER WILL NOT CONTINUE"

so the only reason i havnt phoned before now is i assumed that if i didnt send them back they would assume i didnt want to take the policy out

Edited by Its a mini thing, 07 January 2009 - 03:38 PM.

[Hannioli]

Has it been over 21 days now...?

Also, have you tried telling them that you will report them to the office of fair trading? Usually works if they're doing a dodgy and they'll back down pretty quickly.

[Its a mini thing]

its been 8 days since i phoned them and iv had the papers after then

[Hannioli]

Then they are quite clearly in breach of their contract and you are completely in the right, refuse payment of any kind whatsoever.

You have paperwork that stipulates that you must return the signed documents in order to receive insurance, they can't just backtrack and say whatever the hell they like to get money out of you, the buggers!!

[gav]

More to the point you have them on a recording saying the policy is £399 not £450, tell em to *melon* off.

[Bungle]

refuse payment of any kind whatsoever.

but they just helped them selves to his money

[Its a mini thing]

refuse payment of any kind whatsoever.

but they just helped them selves to his money

they havnt had the fee yet, they are sending me a bill when i sent the temp covernote back

[gav]

What company is this? Is it a mini specific policy?

[Its a mini thing]

Sureterm Direct they usually advertise in the back of mini mag, its just a classic car policy, iv since found out, that this policy dosnt build up no claims bonus! for some stupid reason

[Hannioli]

refuse payment of any kind whatsoever.

but they just helped them selves to his money

they havnt had the fee yet, they are sending me a bill when i sent the temp covernote back

That's what I meant Bungle, also if it's for a renewal of an insurance policy I doubt they will have taken the money yet? Especially if you've cancelled whatever direct debit you had set up for them anyway.

[Its a mini thing]

yeh the payment is due to go out 21st but iv cancelled it today

[Hannioli]

Did you tell them that their paperwork states that you have 21 days in which to sign and return their documents in order for the insurance to be instated?

Like I said before, refuse to pay a penny to them. If you feel a bit uneasy about that, ask your local CAB for some advice on this but I'm pretty damn sure they will agree that the insurance company are just trying to mug you.

Good luck

[gav]

A lot of classic policies don't build up ncb. Tell them 20,000 mini members are reading how crap they are....