Hi all, just to clarify a few things as we seem to appear in a bad light here:
The car came into us needing a lot of work which included front wheel bearings among other things and was estimated at £750 + MOT + 1 Tyre.
When the front hubs were dismantled they were found to be knackered as were the drive flanges and the car was in bits on the ramp. We tried to phone the customer and left a message. He did not respond until 12 days later and the car had to be put back together so a decision was made to supply and fit some very good used hubs and drive flanges that came off a low mileage car. The parts were charged at £80+VAT. The alternative would have been to put his original hubs back on which would have left the job still needing to be done and obviously would have cost more. Bear in mind that we need our ramps to be able to work on cars and a dismantled car on a ramp that isn't being worked on costs us a lot in lost revenue, and with a customer that is impossible to contact sometimes decisions need to be made so that jobs can progress.
At the rear of the car, both the wheel cylinders were found to have broken bleed nipples and new ones were supplied and fitted.
These issues were not in the original estimate and have pushed up his bill slightly which has been authorised by the customer.
I hope that explains things from our side.
Edited by Minispeed, 17 October 2012 - 10:09 AM.